Joseph Garrow
Mechanicsville,MD
Summary
Versatile Technical Support Specialist adept at proactively addressing issues and providing timely solutions. Make use of troubleshooting and providing desktop support for Windows OS and server environments. Proficient in delivering Tier 1+2 support, with capability for Tier 3 of necessary. Demonstrates expertise in OS deployment, patches, software migration, desktop configuration, Print Management Active Directory management and support, and remote software deployment. Additionally experienced in telecommunications support for Apple devices (iPhones and iPads) and Cisco devices (Softphones and IP Phones).
Overview
6
6
years of professional experience
Work History
Information Technology Support Specialist II
Charles County Government
05.2018 - Current
- Administrator for print management and group policy implementation for 200+ networked printers across multiple networks
- Increased user satisfaction by implementing new processes for IT ticket tracking and resolution.
- Assisted in development of system security protocols.
- Implemented and maintained MFA authentication system wide for a range of devices for 1000+ end users.
- Manage operating system and software deployments for 600+ individual software applications.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Tested new software and hardware prior to deployment.
- Used ticketing systems to manage and process support actions and requests.
- Created user accounts and assigned permissions.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Excellent communication skills, both verbal and written.
Education
Associate of Science - Computer And Information Systems Security
College of Southern Maryland
La Plata, MD02.2020
Skills
- Device Installation
- Remote Technical Support
- Staff education and training
- LAN/WAN
- Network Administration
- Troubleshooting Network Issues
- Teamwork and Collaboration
- Multitasking
Timeline
Information Technology Support Specialist II
Charles County Government
05.2018 - Current
Associate of Science - Computer And Information Systems Security
College of Southern Maryland
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