Ibrahim Sallah
Woodbridge,VA
Summary
Highly skilled IT professional specializing in network, project, and emergency management. Proficient in installing hardware, patching software, and configuring internal systems. Recognized for complex problem-solving capabilities combined with excellent planning and communication strengths. Self-motivated employee eager to embrace new challenges while demonstrating a strong work ethic, adaptability, and exceptional interpersonal skills. Quick learner who excels at working independently.
Overview
4
4
years of professional experience
Work History
Information Technology Specialist
United States Army Reserve
11.2023 - Current
- Conducted regular maintenance checks on computers, servers, routers, switches.
- Diagnosed system errors and identified network connectivity issues.
- Implemented network security measures such as firewalls and encryption protocols..
- Assisted with the setup of new computers and user accounts.
Sales Development Representative
Opptech Services
12.2022 - 10.2023
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
General Service Technician
Virginia Tire & Auto
07.2020 - 12.2022
- Diagnosed electrical problems in vehicles using wiring diagrams and troubleshooting techniques.
- Checked steering systems for alignment accuracy or any loose connections that could cause steering wheel vibration.
- Identified worn out fluid levels such as oil, coolant or brake fluid and refilled them accordingly.
- Completed documentation promptly, enabling service requests to be properly recorded and tracked.
Education
High School Diploma -
Potomac Senior High School
06-2020
Skills
- End-user support
- Active Directory
- Application support
- Software Installation
- Hardware diagnostics
- Service ticket tracking
- Device Installation
- Data Entry
- Information Security
- Secret Security Clearance
- User Support
Timeline
Information Technology Specialist
United States Army Reserve
11.2023 - Current
Sales Development Representative
Opptech Services
12.2022 - 10.2023
General Service Technician
Virginia Tire & Auto
07.2020 - 12.2022
High School Diploma -
Potomac Senior High School
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