Al Moss
Sr. Interactive Technology Technician
Easley,SC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
Work History
Sr. Interactive Technology Technician
Encore Technology Group
2010.11 - Current
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up Customers computers,Interactive panels and Smart boards and Projectors.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Helped streamline repair processes and update procedures for support action consistency.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Increased sales by educating prospects on benefits of products and services in comparison to competitors.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
LTL Stocker
Lowes Home Improvment
2003.03 - 2010.11
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Maintained effective team member communication.
- Consistently lifted materials weighing as much as 100 pounds
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting and stocking merchandise.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
Tri County Technical College
Easley, SCHigh School Diploma -
Easley High School
Easley, SC05.2000
Skills
- Network Technology
- Installation Coordination
- Technology Evaluations
- Training Junior Team Members
- Hardware Replacement
- Hardware and Software Configuration
- Computer Updates
- Hardware Evaluation
- Component Replacements
- Organizational Skills
- Diagnose Faults
- Customer Communication and Empathy
Timeline
Sr. Interactive Technology Technician
Encore Technology Group
2010.11 - Current
LTL Stocker
Lowes Home Improvment
2003.03 - 2010.11
Tri County Technical College
High School Diploma -
Easley High School