Resume
Astoria,NY
Summary
I am a reliable hard working individual full of energy and positive attitude, very versatile within my job and duties. Working from a young age has taught me to be persistent, passionate, dedicated and driven. I am looking for a position where I can expand contribute with my unique touch and distinguish personality.
Overview
11
11
years of professional experience
Work History
Server
Nellore Grill Steakhouse
Hell’s Kitchen, Manhattan
08.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Personal Assistant for Luxury services
08.2020 - Current
- Reporting to senior management and performing secretarial and administrative duties
- Typing, formatting, and editing reports, documents, and presentations
- Entering data, maintaining databases, and keeping records
- Liaising with internal departments, answering calls, and making travel arrangements
- Managing internal and external correspondence on behalf of senior management
- Scheduling appointments, maintaining an events calendar, and sending reminders
- Copying, scanning, and faxing documents, as well as taking notes
- Preparing facilities for scheduled events and arranging refreshments, if required
- Ordering office supplies and replacements, as well as managing mail and courier services
- Observing best business practices and etiquette.
Saint Johns ambulance london
01.2020 - 01.2021
- Voluntary work for Saint Johns ambulance london helping out the ambulance system in events and emergencies
- The program is currently stopped due to Covid-19.
Security and welfare officer
Amazon UK
06.2019 - 08.2020
- Data protection
- Fire procedures followed correctly
- Verify identities
- Health and safety checks
- Manage people
- Storage and report lost property
- Doing patrol
- Keeping the premises, staff and clients safe
- Escorting people.
Guest host welfare/customers
The hippodrome
11.2018 - 12.2019
- Provided advice to customers of the various services offered and based on their needs
- Managed customers; ensuring they are safe
- Resolved issues with complaints
- Built relationships with new and existing customers; promoted the business to expand financial products and services
- Assisting customer with intoxication symptoms
- Verifying identities and ensuring that health and safety procedures are followed
- Doing patrols in fire exists
- Keeping the premises, staff and clients safe
- Crowed managing.
Red Cross Norway
01.2013 - 01.2014
- Voluntary work for Red Cross in Norway helping the refugees settle in the country.
Education
SIA Security Licence (Door supervisor) -
First Aider level 3 -
Southwark College Law level 2 -
01.2021
Westminster Kingsway College Business and law level 2 -
01.2019
IHG Hotel (Health and safety, First Aid) -
01.2018
Skills
- Communication Skills: Demonstrates excellent customer service skills with the ability to professional and interact with a diverse range of people at all levels
- Commercial Awareness: Focus on customer service and ultimately revenue growth Passionate about business and creating positive impact
- Rapport Building: Able to inspire confidence and engage with customers and staff throughout an organisation; recognised for unlimited amounts of energy and enthusiasm
- Organisational Skills: Well organised, adaptable and flexible Multitasks and prioritises flexibly to fulfil all assigned tasks within time constraints Skilled at working under pressure and confidently meets targets Thrives on a challenge and has a proven track record of high performance under challenging circumstances
- Customer-oriented
- Team work
- Driven by best practice
- Calm under pressure
- Attention to detail
- Professional approach and presentation
- Independent working
- Professional development
- Flexible approach
- Time management
- Client focused
- Problem solving
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Safe Food Handling
- Food safety understanding
References
Available Upon Request
Hobbies and Interests
- Sports (mainly swimming)
- Music (especially 80's)
- Fashion
- Films
- Theatre
- Musicals
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Italian
Limited Working
English
Native or Bilingual
Timeline
Server
Nellore Grill Steakhouse
08.2023 - Current
Personal Assistant for Luxury services
08.2020 - Current
Saint Johns ambulance london
01.2020 - 01.2021
Security and welfare officer
Amazon UK
06.2019 - 08.2020
Guest host welfare/customers
The hippodrome
11.2018 - 12.2019
Red Cross Norway
01.2013 - 01.2014