Pamela Sherod
Fargo,ND
Summary
Experienced Specialist with exceptional customer service skills and success in developing positive working relationships with executives, managers, employees, and business partners in multiple locations. Superior Excel skills, along with the ability to multi-task in a fast-paced environment. Capability to ensure that deadlines are met with accurate results not only for own task lists but the entire team. Exceptional knowledge of assigned area and team. Strong organizational and decision-making skills combined with leadership skills that allow me to work effectively with other people at all levels. Excellent written and verbal communication skills and attention to detail. Ready to contribute immediately to company success and become a valuable member of your team.
Overview
11
11
years of professional experience
Work History
Event Coordinator
Archway Marketing
Fargo, ND
10.2015 - 11.2018
- Provide customer service support for internal Microsoft employees and external customers
- Maintain compliance by submitting contracts for legal review/approval
- Submit payment requests for various event needs, order collateral, catering, event booth needs and track payments
- Maintain organization while planning multiple events and answering phone calls and emails
- Maintain a positive attitude during times of high stress and able to motivate and encourage others
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
CRM Specialist / Marketing Assistant
Titan Machinery
West Fargo, ND
07.2010 - 03.2015
- Internal customer service support for salesmen, store managers and business managers providing support on JDE Edwards and CRM Software via phone and email
- Assisted in maintaining ELS, Machinery Trader and Tractor House Websites
- Offsite software training in addition to conducting webinar training
- Data Entry and Reporting for all Equipment and Software provided to each store location within the United States
- Provided support for Titan Machinery, New Holland and Case IH Brand Development, Public Relation Events and Customer Events
Specialist
Archway Marketing Services
Fargo, ND
11.2018 - Current
- Provide support to the Team Lead and all team members
- Assist assigned team members with questions and concerns that are specific to their assignments
- Interact and report any issues, concerns, or escalations to the Team Lead
- Monitor all deadlines, deliverables, month-end associated tasks, and checklists assigned to team members
- Monitor and review process documentation for all team processes
- Manage competing priorities under tight processing deadlines
- Implement new business policies and processes
- Assist in the quarterly updates of training documents for all non-team specific tasks
- Adapt to last-minute changes and problems requiring immediate action
- Proven track record of meeting successful deliverables
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
Education
Bachelor’s Degree - Computer Information specialist
University of Mary
Fargo, NDDegree - Travel Business and Computer Information specialist
Interstate Business College
Fargo, NDSkills
- Demonstrated hands-on knowledge in the areas of management and leadership, Mentoring and coaching, employee relations, customer relations, training and development
- Campaign Planning & Execution: Assisted in a diverse range of customer retention campaigns and assisted in facilitating customer events
- Customer Focus: Working within a team to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services
- Keen project management skills with an ability to interact with and motivate others to succeed on several fronts simultaneously
- Effective verbal and written communication on all levels and both internally and externally
- Self-motivated, analytical, quick learner, organized, detail-oriented, multi-tasker
- Prioritizes workload and meets deadlines for a variety of customer relations and marketing "deliverables"
- Demonstrates initiative, while exhibiting strong drive and leadership skills
- Ability to manage the additional aspects of working independently without constant direct supervision
Timeline
Specialist
Archway Marketing Services
11.2018 - Current
Event Coordinator
Archway Marketing
10.2015 - 11.2018
CRM Specialist / Marketing Assistant
Titan Machinery
07.2010 - 03.2015
Bachelor’s Degree - Computer Information specialist
University of Mary
Degree - Travel Business and Computer Information specialist
Interstate Business College