Mayra Rodriguez
Dave & Buster's Entertainment Inc.
Mesquite,US
13
years of professional experience
Strong leader and problem-solver dedicated to streamlining operations to decrease cost and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practice. Skilled in working under pressure and adapting to new situations and challenges to best enhance the brand.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Work History
Event Coordinator
2 Months- Coordinated private events, birthday parties, and corporate bookings using guest-focused service standards.
- Managed event details, including room setup, menus, timing, and audiovisual requirements.
- Confirmed client expectations, communicated event logistics, and resolved issues before service began.
- Partnered with operations teams to align staffing, floor plans, and event execution.
- Trained new event staff on service procedures, venue standards, and guest interactions.
- Streamlined coordination between sales, kitchen, and floor staff to support seamless event flow.
- Coordinated schedules and timelines for events.
- Managed event logistics and operations.
Certified Trainer
2 Years 7 Months- Trained new team members on service standards, menu knowledge, and station procedures.
- Coached staff on guest engagement, product presentation, and table-side execution.
- Reinforced food safety, sanitation, and compliance expectations during daily shifts.
- Demonstrated POS workflows, order accuracy, and transaction handling for new hires.
- Monitored training progress and corrected performance gaps through direct feedback.
- Supported consistent service delivery by modeling communication and teamwork expectations.
- Guided team members through onboarding, role transitions, and floor readiness.
- Provided ongoing support for certified individuals, offering guidance as they navigated new challenges in their professional roles.
- Coached staff on POS procedures, order accuracy, and guest service expectations
- Supported compliance with brand standards, cleanliness requirements, and guest satisfaction goals
Assistant Manager
10 Months- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Store Manager
1 Year 2 Months- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Managed
- Reported all store and staff issues to the district manager
- Counted cash drawers and deposited money in the bank
- I was in charge of ensuring that all store policies, procedures, and controls are adhered to, as well as planning, organizing, and delegating work among employees
Bartender
3 Years 5 Months- Created new signature cocktails to help promote the bar's brand
- Double-checked ID cards to ensure bar patrons were of legal drinking age
- Maintained a precise register and generated daily sales reports to support inventory usage figures
- I'm in charge of taking to-go orders and answering customer calls
- Stock the bar with beer, wine, and liquor, as well as ice, glassware, and napkins
- Helped servers with specialty drink orders by quickly preparing on-demand items
- Increased ticket averages by training [10] employees on suggestive up-selling techniques
Bar Manager Bartender
3 Years 11 Months- Maintained a high level of professionalism and calmness with all personnel even in high-stress situations
- Managed
- Closed down the bar and followed the closing checklist for the kitchen stations after each shift
- Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed
- Worked with managers to plan special events and promotions to attract new customers, such as trivia nights
Bar Manager
4 Years 10 Months- Poured and prepared mixed drinks for over [50] customers every day, as well as creating new libations to attract customers
- Kept accurate inventories and alerted management when liquor, beer, wine, and bar supplies were needed
- With better inventory control and strategic pricing adjustments, I was able to increase profits
- Took advantage of opportunities to advance my operations and mixology knowledge, improving customer service with refined and up-to-date knowledge
- Polished glassware, bussed tables, and removed debris to keep the customer areas fresh and clean
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and long-term loyalty
Education
High School
Skills
Team leadership and coaching
Accurate money handling
Sale expertise
Goals and performance
Strategic thinker
Goal-oriented
Systems and software programs
Product and service knowledge
Employee Performance Evaluations
Cost Reduction
Money Handling
Customer Relationship Management (CRM)
Microsoft Office expertise
Orientation and training
Food inspection
Safe Food Handling
Beverage Preparation
Team member support
Mixology
Decision-making
Guest relations
Vendor relations
Team Training & Development
Mixology & Craft Cocktails
Responsible Alcohol Service
Inventory Management
Cash Handling & POS Systems
Customer Service Excellence
Bar Operations & Compliance
Staff Scheduling & Coaching
Conflict Resolution
Event & Banquet Bartending
Timeline
Event Coordinator
Dave & Buster's Entertainment Inc.
09.2026 - CurrentRead More
Certified Trainer
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Assistant Manager
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Store Manager
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Bartender
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09.2019 - 02.2023Read More
Bar Manager Bartender
Zenna Thai & Japanese Restaurant
01.2019 - 12.2022Read More
Bar Manager
Buffalo Wild Wings
03.2014 - 01.2019Read More
Bellevue West High School
High School
Read More