Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Osvaldo Huerta

Mesquite

Summary

Responsible student with good judgement, time management and a flexible schedule. Aiming to leverage abilities to successfully fill leadership roles. Frequently praised as hardworking by peers, I can be relied upon to help achieve company goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

General Manager

Wingstop
06.2023 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.

Assistant General Manager

Wingstop
11.2022 - 06.2023
  • Resolved problems promptly to elevate guest satisfaction.
  • Coached, trained and disciplined employees to maximize performance.
  • Oversaw inventory by using PARS and executing daily inventory to drive profitability.
  • Enforced quality assurance protocols to deliver ideal customer experiences. Achieved two 5 star QSC scores.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Shift Lead

Wingstop
11.2021 - 11.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Completed cash and credit card transactions accurately using POS software.

Education

High School Diploma -

Mesquite High School
Mesquite, TX
06.2021

Skills

  • Team leadership expertise
  • Strategic planning skill
  • Financial leadership ability
  • Coaching and mentoring
  • Relationship building
  • Employee scheduling

Certification

Manager Food Safety Certification Course

Training Assistance

Employee Coaching and Motivation

Recruiting and Interviewing

Problem Anticipation and Resolution

Business Leadership

Scheduling and Coordinating


Languages

Spanish
Native or Bilingual

Timeline

General Manager

Wingstop
06.2023 - Current

Assistant General Manager

Wingstop
11.2022 - 06.2023

Shift Lead

Wingstop
11.2021 - 11.2022

High School Diploma -

Mesquite High School

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Osvaldo Huerta