Summary
Overview
Work History
Education
Skills
Timeline
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Paul Parker, Jr

Columbus

Summary

Dependable and driven Assistance Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitask always ready to support team needs. Evaluated department conditions and operations to determine strengths and areas for improvement. Serviced-focused Assistant Manager dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utlization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

14
14
years of professional experience

Work History

General Manager

Popeyes
03.2021 - Current
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Trained new employees on proper protocols and customer service standards.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

General Manager

Taco Bell
11.2018 - Current
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly and effectively to elevate customer approval.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Consulted with managers to organize special events and promotions such as trivia nights to bring in new customers.
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Assistant Manager

Hot Head Burritos
07.2018 - 09.2019
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

Assistant Manager

McDonald's
03.2010 - 09.2018
  • Trained team members in successful strategies to meet operational and sales targets.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Monitored employee performance and developed improvement plans.
  • Increased sales revenues by 30% over a year by promoting complementary products and educating customers about store promotions.
  • Coached team on effective upselling and cross-selling methods.
  • Communicated with managers of other departments to maintain transparency.
  • Attended monthly sales meetings and reported pertinent information to employees.

Education

GED -

Northland High School
Columbus, OH
06.2005

Skills

  • Strategic planning skill
  • Team leadership expertise
  • Employee scheduling
  • Relationship building
  • Customer service-oriented
  • Verbal and written communication
  • Effective leader
  • Performance improvement
  • Leadership and team building
  • Performance Improvements

Timeline

General Manager

Popeyes
03.2021 - Current

General Manager

Taco Bell
11.2018 - Current

Assistant Manager

Hot Head Burritos
07.2018 - 09.2019

Assistant Manager

McDonald's
03.2010 - 09.2018

GED -

Northland High School

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Paul Parker, Jr