Ashley Wimberly
Leeds
Summary
Dynamic and results-driven IT professional with extensive experience in technical training, end-user support, and IT infrastructure management. Proficient in delivering engaging software training sessions, particularly in Microsoft 365 applications, to enhance productivity and user adoption. Skilled in troubleshooting hardware and software issues, managing IT systems, and optimizing workflows. Adept at translating complex technical concepts into clear, actionable solutions for diverse audiences. Committed to fostering a collaborative, technology-enabled work environment through innovative solutions and exceptional support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Technology Support Technician
Church of the Highlands
07.2019 - Current
- Troubleshoot and Resolve Technical Issues: Provide timely support to diagnose and fix hardware, software, and network problems for end-users.
- Install and Maintain Systems: Set up, configure, and ensure the proper functioning of computers, peripherals, and software applications.
- Provide User Training and Documentation: Assist users with technology adoption by offering guidance, creating instructional materials, and delivering training sessions.
- Monitor and Maintain IT Infrastructure: Conduct regular maintenance, updates, and backups to ensure system reliability and data security.
Applications Instructor
New Horizons Computer Learning Center
02.2015 - 06.2019
- Provide Hands-On Training: Guide students through practical exercises to build proficiency in using software tools and solving real-world problems.
- Assess and Evaluate Performance: Monitor student progress through assignments, projects, and assessments, providing constructive feedback to support learning.
- Stay Updated on Technology Trends: Continuously update knowledge of emerging technologies and integrate relevant tools into the curriculum to enhance learning outcomes.
Education
High School Diploma -
Northview High School
Dothan, AL05-1993
Skills
- Skill Enhancement Coaching
- Remote Troubleshooting
- Device Configuration
- Application support
- Mobile device support
- Mac OS support
- Team collaboration
- Relationship building
- Problem-solving abilities
Certification
- CompTIA A+ - Computing Technology Industry Association.
- Microsoft Office Specialist (MOS) Certification
Timeline
Technology Support Technician
Church of the Highlands
07.2019 - Current
Applications Instructor
New Horizons Computer Learning Center
02.2015 - 06.2019
- CompTIA A+ - Computing Technology Industry Association.
- Microsoft Office Specialist (MOS) Certification
High School Diploma -
Northview High School
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