Caitlyn Conkright
Euclid,Ohio
Summary
Dedicated warehouse professional with two years of experience in data entry and logistics management, demonstrating strong mechanical abilities and expertise in quality control. Proficient in Oracle, Microsoft Excel, and Alchemy, with a proven track record in retail and food production environments prioritizing adherence to GMP standards and exceptional customer service. Recognized for delivering high-quality assistance that enhances client satisfaction and streamlines departmental processes through effective communication, problem-solving, and proactive support initiatives. A collaborative team player known for troubleshooting capabilities and adaptability to evolving needs while maintaining high service standards.
Overview
10
10
years of professional experience
Work History
Customer Service and Data Entry Support Specialist
Trimark SS Kemp
Cleveland, OH
02.2024 - Current
- Handles inbound calls with customers about pricing and items on their orders
- Performed data entry with accuracy, maintaining up-to-date records in spreadsheets and internal systems.
- Utilized multiple software applications to streamline processes and improve overall efficiency.
- Collaborated with team members to manage workload effectively during peak times, ensuring timely customer support.
- Writes down important details on orders to get an ETA when needed
- Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Optimized internal workflows to expedite incident escalations, leading to faster problem-solving efforts from specialized teams.
- Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
- Coordinated with manufacturers to obtain tracking information for orders, enhancing order visibility.
- Handled customer inquiries and provided detailed order information to ensure clarity and satisfaction.
- Optimized use of support tools and resources to reduce waste and increase productivity.
- Acted as liaison between support team and other departments to ensure unified approach to customer satisfaction.
- Provided detailed reports on support activities and outcomes, enabling strategic improvements in service delivery.
- Generated reports to track performance and analyze trends.
- Streamlined internal processes for quicker issue resolution, leading to reduction in average response time.
- Input and processed purchase orders, invoices, and credits with high attention to detail.
- Resolved pricing discrepancies and addressed customer concerns regarding order statuses promptly.
Cookroom Utility Data Analyst
Welch's Grape
North East, PA
07.2020 - 02.2024
- Recorded and tracked ingredient usage to ensure compliance with production standards.
- Input data for time and temperature readings to maintain product quality control.
- Analyzed production data to identify trends and optimize ingredient usage for efficiency.
- Collaborated with production teams to streamline data collection and reporting processes.
- Monitored performance metrics to identify areas for improvement in the cooking process.
- Maintained organized records of production activities to facilitate regulatory compliance.
- Utilized statistical methods to assess the effectiveness of production techniques.
- Provided support in the development of data visualization tools for reporting insights.
- Ensured accuracy of data entries by performing regular audits and validations.
- Executed cleaning procedures using food-safe chemicals to ensure a hygienic work environment.
- Optimized data input workflows to reduce errors and enhance productivity.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Integrated multiple sources of disparate data into cohesive datasets using ETL processes, improving overall analytic capabilities.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
- Managed large-scale databases to ensure timely access to critical information for key stakeholders.
- Developed custom algorithms to optimize data mining, increasing the effectiveness of analytical insights.
- Enhanced data accuracy by automating data cleansing processes, significantly reducing manual errors.
Materials Logistics Coordinator Leader
Cummins JEP
Lakewood, NY
05.2017 - 07.2020
- Managed logistics operations, ensuring timely delivery of materials and adherence to production schedules.
- Coordinated shipping and receiving processes, optimizing routes to reduce transit times and costs.
- Maintained accurate inventory records, utilizing software systems to track stock levels and reorder points.
- Communicated with suppliers to resolve discrepancies and expedite order fulfillment.
- Implemented process improvements that enhanced efficiency in the materials handling workflow.
- Trained team members on best practices for materials logistics, fostering a culture of continuous improvement.
- Utilized data analysis to monitor supply chain performance and identify areas for optimization.
- Collaborated with cross-functional teams to align logistics strategies with overall business objectives.
- Created detailed shipping documentation to facilitate accurate and timely deliveries.
- Oversaw compliance with safety and environmental regulations in logistics operations.
- Monitored shipment statuses and proactively communicated updates to stakeholders.
- Identified and resolved bottlenecks in the supply chain to improve overall operational efficiency.
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Enhanced supply chain efficiency by optimizing shipping schedules and routes.
Server
Marvin House
Jamestown, NY
07.2016 - 09.2017
- Provided attentive service to guests by taking and delivering accurate food and beverage orders.
- Ensured cleanliness and organization of dining areas, maintaining a welcoming atmosphere for patrons.
- Handled customer inquiries and concerns promptly to ensure satisfaction and build rapport.
- Collaborated with kitchen staff to coordinate meal preparation and timing for optimal service efficiency.
- Managed cash and credit transactions with precision, ensuring accurate billing and payment processing.
- Set up and arranged tables for special events, ensuring all elements were in place for a seamless experience.
- Executed closing procedures, including cleaning, restocking supplies, and preparing the restaurant for the next shift.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Warehouse Worker
Brigiotta's Farmland & Produce
Jamestown, NY
09.2015 - 04.2017
- Prepared products for shipment by accurately labeling and packaging items according to order specifications.
- Conducted regular inventory checks to ensure stock levels were maintained and discrepancies reported.
- Executed quality control inspections to ensure products met safety and quality standards before shipping.
- Operated forklifts and pallet jacks to move products efficiently within the warehouse.
- Sorted and organized incoming shipments to facilitate quick and accurate order fulfillment.
- Maintained compliance with all safety regulations, ensuring a safe working environment for all staff.
- Assisted in the training of new employees on warehouse procedures and safety protocols.
- Executed daily cleaning tasks to uphold hygiene standards in the warehouse and storage areas.
- Monitored the operation of packaging machinery, troubleshooting issues to minimize downtime.
- Developed efficient storage solutions to maximize space and improve accessibility of products.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Cashier
Walmart
Lakewood, NY
10.2015 - 01.2017
- Processed returns and exchanges in compliance with store policies to ensure customer satisfaction.
- Scanned items accurately and efficiently to expedite customer transactions.
- Identified and resolved discrepancies in cash drawer to maintain accurate financial records.
- Assisted customers with locating products and answering queries to promote a positive shopping environment.
- Monitored inventory levels at the checkout to assist in restocking and inventory management.
- Handled customer complaints with patience and professionalism, ensuring swift resolutions.
- Provided training and support to new cashiers on register operations and customer service best practices.
- Adhered to all cash handling procedures to ensure secure transactions and minimize errors.
- Communicated effectively with management regarding customer feedback and store operations.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Science - General Studies
Jamestown Business College
Jamestown, NY05.2017
High School Diploma -
Jamestown High School
Jamestown06.2015
Skills
- Customer engagement
- Virtual assistance
- Technical support services
- Skill enhancement coaching
- Customer service optimization
- Organized documentation management
- Systematic troubleshooting expertise
- Software proficiency
- Data compilation
- Trend analysis
- Cost-benefit analysis
- Application installations
- Data entry
- Documentation and reporting
- Telecommunications
- Data analysis
- Software troubleshooting
- Teamwork and collaboration
- Organizational skills
Languages
English
Native or Bilingual
Spanish
Professional Working
Awards
- Leadership and Outstanding Performer Award for Jamestown Winterguard
- Fastest Employee scans per minute in November 2015
- Outstanding Attendance Award in Jamestown High School
- Certificate for Food Quality Inspection of Hazardous Materials in product
- Customer Service Representative of the Year Awarded at Trimark SS Kemp
- Leadership Excellence Award at Cummins JEP
Timeline
Customer Service and Data Entry Support Specialist
Trimark SS Kemp
02.2024 - Current
Cookroom Utility Data Analyst
Welch's Grape
07.2020 - 02.2024
Materials Logistics Coordinator Leader
Cummins JEP
05.2017 - 07.2020
Server
Marvin House
07.2016 - 09.2017
Cashier
Walmart
10.2015 - 01.2017
Warehouse Worker
Brigiotta's Farmland & Produce
09.2015 - 04.2017
Associate of Science - General Studies
Jamestown Business College
High School Diploma -
Jamestown High School