SHANTHIPRIYA PADMANABHAN
Plain City,OH
Summary
Proactive and detail-oriented administrative professional with 3 years of experience in data entry and customer service roles. Successfully managing large volumes of data with precision, resulting in improved operational efficiency. Skilled in solving complex problems and certified in data analytics, with proficiency in SQL, Excel, and Power BI. Demonstrating the ability to work autonomously and collaboratively within a team, maintaining accuracy even under pressure. Committed to leveraging skills and knowledge to drive success in the next role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Executive & Data Entry Specialist
MMC Infotech Services Pvt Ltd
11.2015 - 06.2017
- Managed high-volume data entry tasks with 99% accuracy, ensuring accurate information flow for credit card accounts
- Streamlined data entry processes, reducing processing time by 20% and improving team efficiency
- Ensured data confidentiality and compliance with company standards while handling sensitive financial information
- Delivered outstanding customer service by resolving disputes and managing cross-functional complaints, reducing escalations by 10%
- Investigated credit card issues and provided analytical insights to assist branches and call centres
- Earned 'Employee of the Month' for consistently exceeding performance targets and maintaining a high level of accuracy and speed in data entry
Operations Officer (KYC/AML & Back-End Data Entry)
Teamlease Services Ltd (deputed to Scope International Pvt Ltd)
12.2011 - 12.2012
- Reviewed and updated KYC documentation for 80+ accounts daily, ensuring compliance with regulatory requirements
- Implemented Anti-Money Laundering (AML) procedures, successfully identifying and mitigating potential compliance risks
- Analyses reports for discrepancies, capturing and resolving data errors to maintain accurate and compliant customer records
- Improved the fraud detection process by 15%, enhancing the accuracy of flagged suspicious activities
- Operated autonomously to handle sensitive financial data, maintaining 100% accuracy in database entries and regulatory reports
Education
BCA - Computer Applications
Valliammal College For Women
Chennai01.2011
12th - Higher Secondary
The Madras Seva Sadan Higher Secondary School
Chennai01.2008
10th - Secondary
The Madras Seva Sadan Higher Secondary School
Chennai01.2006
Skills
- Strong typing and data entry accuracy
- Proficiency in Microsoft Office
- Data analysis and process optimization
- SQL
- Power BI
- Excel-based data analytics
- Problem-solving
- Analytical thinking
- Leadership abilities
- Effective communication
- Organizational skills
- Meet deadlines
- Team Collaboration
- Customer Engagement
- Complaint Handling
Certification
Data Analytics Certificate, Global Tech, Chennai, 06/24
Careerbreak
August 2017 – September 2024
Took a career break to relocate to the U.S. and manage family commitments, including maternity leave and supporting my child’s early education. During this time, I actively stayed up-to-date with industry trends through self-learning and obtained a Data Analytics Certification. This break has enhanced my resilience, adaptability, and ability to manage time effectively. I am now fully prepared to re-enter the workforce with renewed energy and a strong skill set in data analytics and administrative operations.
Hobbies
Gardening, Cooking, Reading Books, Listening to Music
Timeline
Customer Service Executive & Data Entry Specialist
MMC Infotech Services Pvt Ltd
11.2015 - 06.2017
Operations Officer (KYC/AML & Back-End Data Entry)
Teamlease Services Ltd (deputed to Scope International Pvt Ltd)
12.2011 - 12.2012
Data Analytics Certificate, Global Tech, Chennai, 06/24
BCA - Computer Applications
Valliammal College For Women
12th - Higher Secondary
The Madras Seva Sadan Higher Secondary School
10th - Secondary
The Madras Seva Sadan Higher Secondary School
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