Open To Work
Linda Gilbert
Los Angeles,CA
Overview
22
22
years of professional experience
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkGig WorkLocation Preference
On-SiteRemoteHybridSalary Range
$80000/yr - $200000/yrWork History
Bilingual Customer Service
Credit Acceptance
Las Vegas, NV
08.2015 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customer, providing accurate translations of company policies and product information.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personal attention.
- Managed high-volume inbound call, prioritizing issues to ensure swift resolution and minimize hold times for customers.
Sr. Sales Rep
Verizon Wireless
Las Vegas, NV
10.2009 - 12.2014
- Expand customer base through cold calling, networking and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with up-selling and cross-selling techniques.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customers satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Customer Service
Verizon Wireless
Los Angeles, CA
10.2004 - 10.2009
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company websites and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Timeline
Bilingual Customer Service
Credit Acceptance
08.2015 - Current
Sr. Sales Rep
Verizon Wireless
10.2009 - 12.2014
Customer Service
Verizon Wireless
10.2004 - 10.2009