Linda Jones
Lawson,MO
Summary
Accomplished bilingual professional with a proven track record at Lowe's, adept in multilingual communication and analytical problem-solving. Excelled in enhancing customer satisfaction and streamlining CRM data management, significantly contributing to sales growth. Skilled in cultivating meaningful connections and proficient in Microsoft Office, demonstrating a detail-oriented and effective approach to conflict management.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bilingual Customer Service
Lowe's
Liberty, USA
08.2023 - 06.2024
- Delivered exceptional bilingual customer service to English and Spanish speaking customers by assisting with product inquiries, orders, and troubleshooting
- Resolved customer issues promptly and effectively, leveraging strong problem-solving skills to address product-related concerns, process returns, and provide professional, empathetic solutions
- Maintained comprehensive product knowledge to offer tailored advice and recommendations, driving sales and enhancing the overall customer experience
Assistant Teacher
Lewis Elementary School
Excelsior Springs, USA
12.2017 - 08.2023
- Enhanced student engagement by utilizing positive communication and effective classroom management techniques to create a productive learning environment
- Established a structured and focused instructional setting through behavior management strategies, minimizing disruptions and maximizing educational outcomes
- Reinforced lesson content using interactive and engaging teaching methods to improve student comprehension and retention
Substitute Teacher
Southwest Elementary School
Lawson, USA
11.2016 - 11.2017
- Managed classroom behavior, effectively, reducing disruptions through proactive engagement techniques, and conflict resolution skills
- Supported students' development through collaborative student-centered approaches to enhance learning
- Reinforced instructional material with interactive and engaging teaching method that improved students knowledge retention
Bilingual call center customer service
Bell Canada
Ontario, Canada
01.2006 - 11.2009
- Delivered exceptional customer support in English and French, providing accurate product and service information to meet customer needs
- Professionally resolved customer complaints and issues, ensuring high satisfaction levels
- Consistently met or exceeded sales targets by effectively promoting relevant products and services to callers
Education
Post-Graduate Diploma - Human Development
Universidad Iberoamericana
Mexico City02.2003
BA - Business Administration
Universidad del Valle de Mexico
Mexico City01.1994
Skills
- Analytical Problem-Solving
- Effective Time Management
- Multilingual Communication Skills
- Proficient in Microsoft Office
- Detail-Oriented Approach
- Proficient Conflict Management
- Cultivate Meaningful Connections
- CRM Data Management
Certification
- Data analysis Google certificate
- Mental health Awareness certificate edWed.net
Languages
- English
- Spanish
Timeline
Bilingual Customer Service
Lowe's
08.2023 - 06.2024
Assistant Teacher
Lewis Elementary School
12.2017 - 08.2023
Substitute Teacher
Southwest Elementary School
11.2016 - 11.2017
Bilingual call center customer service
Bell Canada
01.2006 - 11.2009
Post-Graduate Diploma - Human Development
Universidad Iberoamericana
BA - Business Administration
Universidad del Valle de Mexico
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