Ramona Williams
Jacksonville,FL
Summary
Lead Patient Financial Representative with 20 years in medical billing and customer service. Dedicated to supporting financial objectives and mission of practice. Seasoned professional with proven to thrive in busy healthcare environments.
Experienced representative with background verifying patient information and coordinating billing. Successfully managed self-pay balances through installment accounts, collection processing and financial assistance applications. Highly knowledgeable expert in various insurance contracts.
Efficient Accounts Receivable Specialist offering years of experience in accounts receivable functions. Excellent knowledge of collection and claims procedures with strong communication skills utilized in resolving customer queries.
Overview
21
21
years of professional experience
Work History
LEAD PATIENT FINANCIAL
BAPTIST PRIMARY CARE
JACKSONVILLE, FL
11.2000 - Current
- Answered customer insurance and payment questions related to accounts and billing concerns.
- Interviewed patients about payment plans, and provided information assistance for applications for payment assistance with hospital.
- Improve efficiency by securing maximum reimbursement of patient accounts through established billing and collection procedures. coordinate with patients, insurance companies and office staff in revenue cycle daily to collect accounts in timely manner
- Established financial arrangements for self-pay patients.
- Applied and processed patient refunds.
- Accurately reviewed and updated patient and financial information.
- Provide assistance to my team when when called upon to help resolve patient accounts and complaints.
- Handled 50+ calls per day to address customer inquiries and concerns
Education
Master of Science - Health Administration
Colorado Technical University
Colorado Springs, CO11.2020
Bachelor of Science - Health Administration
Colorado Technical University
Colorado Springs, CO06.2018
Skills
- Microsoft Office
- Call Center Proficient
- Oral & Written Communication
- 2017Certified in HIPAA Awareness for Healthcare Providers
- Conflict Resolution
- Updating Customer Accounts
- Payment Processing
- Leadership &Change Management
- Payment Scheduling
- Correspondence Sorting and Filing
Accomplishments
Promoted to Level II Patient Financial Representative in 2015
Promoted to Level IV in July 2018
Affiliations
Standing member of the American Legion Post 197 Auxiliary. Active volunteer member for Duval County Schools.
Assistant Secretary for St. Phillips Episcopal Church and Youth counselor
Timeline
LEAD PATIENT FINANCIAL
BAPTIST PRIMARY CARE
11.2000 - Current
Master of Science - Health Administration
Colorado Technical University
Bachelor of Science - Health Administration
Colorado Technical University
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