Summary
Overview
Work History
Education
Skills
Awards
Work Availability
Work Preference
Affiliations
Timeline
Hi, I’m

KIMBERLY BOGER

Clarksville,TN
If you can dream it, you can do it.
Walt Disney
KIMBERLY BOGER

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

23
years of professional experience

Work History

U-Haul International
Remote

ROADSIDE DEPARTMENT
10.2017 - Current

Job overview

  • Coordinated with service providers to ensure prompt resolution of roadside assistance requests.
  • Delivered excellent customer service by providing accurate information about services and response times.
  • Manage hundreds of incoming roadside assistance calls, dispatching tow trucks efficiently.
  • Handled challenging situations calmly and effectively, ensuring customer satisfaction and problem resolution.
  • Demonstrated strong problem-solving skills in navigating various roadside situations
  • Managed team of roadside assistance technicians, coordinating response to emergency service calls.
  • Provided expert advice and solutions to complex roadside assistance issues.
  • Successfully handled escalated roadside assistance calls timely and professional manner.
  • Mentored and trained junior agents on best practices for handling roadside assistance calls.
  • Analyzed data to identify trends and improve service delivery.
  • Collaborated with cross-functional teams to resolve complex provider issues.

Amazon
Tracy

FULFILLMENT RECEIVE ASSOCIATE
03.2017 - 06.2017

Job overview

  • Receive all incoming items
  • Use handheld scanners
  • Conduct additional preparations
  • Maintained 100% accountability of all equipment assigned
  • Conduct quality checks on all items

U-Haul International
Remote

ROADSIDE ASSISTANCE AGENT
06.2014 - 09.2015

Job overview

  • Place outgoing calls to assist customers
  • Create roadside files
  • Troubleshooting service calls
  • Managed high call volume while remaining calm and professional, ensuring accurate information was relayed to all parties involved.
  • Consistently met or exceeded performance benchmarks related to call handling time and customer satisfaction scores.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

The Children's Doctor
Phoenix

MEDICAL ASSISTANT INTERN
03.2014 - 04.2014

Job overview

  • Performed front office clerical duties such as answering telephones and checking patients in and out
  • Cleaned rooms and equipment and stocked rooms with required supplies
  • Obtained medical history from patients and family members
  • Checked patients' vitals and updated patient records
  • Explained medical procedures to patients
  • Collected laboratory specimens
  • Scheduled medical tests for patients
  • Collected pertinent data and calculations to aid physician in interpreting results.

United States Army
Fort Campbell North

AUTOMATED LOGISTIC SPECIALIST MANAGER
01.2010 - 03.2013

Job overview

  • Train and lead over thirty personnel on all aspects of Supply Support Activity procedure
  • Provide excellent customer service to over three hundred customers
  • Resolve problems concerning logistics systems, inbounds or outbound, or customer issues
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping
  • Maintain metrics, reports, process documentation, customer service logs, and training or safety records
  • Supervise work of logistics specialists, planners, or schedulers
  • Maintained $2.2 million of inventory with 99% accountability rate.

United States Army
Multiple Locations

AUTOMATED LOGISTIC SPECIALIST
12.2005 - 12.2009

Job overview

  • Worked as Company's Standard Maintenance System Enhanced Clerk
  • Prepared over five hundred equipment and maintenance inspection worksheets for over fifty mechanics
  • Maintained 99% accountability rating on all tools assigned
  • Maintained 100% accountability of all equipment assigned

Market Basket
Raynham

CASHIER
09.2001 - 06.2005

Job overview

  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Sell tickets and other items to customers
  • Process merchandise returns and exchanges
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items

Education

Southern New Hampshire University
Manchester, NH

MASTER'S IN MANAGEMENT
02.2024

Devry University
Folsom, CA

BACHELORS IN SMALL BUSINESS MANAGEMENT & ENTREPRENEURSHIP
12.2018

Brown Mackie College
Phoenix, AZ

ASSOCIATES IN APPLIED SCIENCES IN BUSINESS MANAGEMENT
12.2015

Brown Mackie College
Phoenix, AZ

ASSOCIATES IN APPLIED SCIENCES IN MEDICAL ASSISTING
12.2014

Austin Peay State University
Clarksville, TN

BUSINESS ADMINISTRATION
12.2011

American Military University
Charles Town, WV

CHILD AND FAMILY DEVELOPMENT
12.2010

Bristol Plymouth Regional Vocational High School
Taunton, MA

HIGH SCHOOL DIPLOMA
06.2005

Skills

  • Problem-solving

  • Customer service

  • Communication

  • Analytical

  • Multitasking

  • Negotiation

  • Time management

  • Detail-oriented

  • Conflict resolution

  • Performance Management

  • Performance Tracking and Evaluation

Awards

  • Alpha Beta Kappa Honor Society Theta Chapter
  • President's List
  • Dean's List
  • Earn Honor Roll 3 times
  • Nomination into The National Society of Leadership and Success
Availability
See my work availability
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monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid

Important To Me

Company CultureWork-life balanceCareer advancementHealthcare benefits401k matchPaid time offTeam Building / Company RetreatsWork from home optionStock Options / Equity / Profit SharingPersonal development programs

Affiliations

  • Military

Timeline

ROADSIDE DEPARTMENT

U-Haul International
10.2017 - Current

FULFILLMENT RECEIVE ASSOCIATE

Amazon
03.2017 - 06.2017

ROADSIDE ASSISTANCE AGENT

U-Haul International
06.2014 - 09.2015

MEDICAL ASSISTANT INTERN

The Children's Doctor
03.2014 - 04.2014

AUTOMATED LOGISTIC SPECIALIST MANAGER

United States Army
01.2010 - 03.2013

AUTOMATED LOGISTIC SPECIALIST

United States Army
12.2005 - 12.2009

CASHIER

Market Basket
09.2001 - 06.2005

Southern New Hampshire University

MASTER'S IN MANAGEMENT

Devry University

BACHELORS IN SMALL BUSINESS MANAGEMENT & ENTREPRENEURSHIP

Brown Mackie College

ASSOCIATES IN APPLIED SCIENCES IN BUSINESS MANAGEMENT

Brown Mackie College

ASSOCIATES IN APPLIED SCIENCES IN MEDICAL ASSISTING

Austin Peay State University

BUSINESS ADMINISTRATION

American Military University

CHILD AND FAMILY DEVELOPMENT

Bristol Plymouth Regional Vocational High School

HIGH SCHOOL DIPLOMA

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