Sean Coady
Portland,OR
Summary
Ambitious technology professional with 10 years of experience passionate about solving problems and driving positive outcomes. Committed to ensuring customers are successful, and to building long-lasting relationships of trust with them.
Overview
10
10
years of professional experience
Work History
Technical Account Manager | Cloud Observability
ServiceNow
Portland, OR
10.2022 - Current
- Developed customer relationships, identified customer needs and provided technical solutions.
- Advocate for the features that are important to my customers and work with engineering teams to plan and prioritize those features.
- Make recommendations to customers when there were opportunities to incorporate best practices in Observability patterns.
- Identify areas of growth within an account and develop strategic plans to qualify those opportunities.
- Created generic dashboards, alerts, and other resources to provide new customers with shorter time to value.
- Leveraged industry experience to establish credibility and authority with customers, and to be viewed as a trusted advisor.
- Wrote custom code for use-cases that don't have in-product support or are otherwise non-standard.
Technical Account Manager
New Relic
Portland, OR
02.2022 - 10.2022
- Managed multiple accounts simultaneously while meeting deadlines for each one.
- Educated customers on products and services as well as general technical information.
- Arranged demonstrations on-site and remotely to persuade customers and drive growth in existing accounts.
- Assisted account executives with prospect evaluation and qualification.
Sr. Site Reliability Engineer | Siri, Search
Apple, Inc.
Portland, OR
12.2019 - 02.2022
- Implemented automation tools to increase efficiency in deployment processes.
- Ensured high availability and scalability of applications across multiple environments for the global deployments of supporting Siri and Search infrastructure.
- Maintained automation tooling to support the deployment of critical Siri and Search resources.
- Participated in a 24x7x365 on-call rotation.
- Reduced manual intervention on triaging incidents by automatically packaging up relevant system metrics and diagnostics.
- Led initiatives to migrate on-premise deployments to public cloud and containerized workloads varying from docker compose on bare metal to kubernetes.
- Managed GitHub Enterprise on-premise deployment hosting all repositories for Siri and Search code bases.
- Educated developers on best practices in securit and access control.
- Responsible for the availability,administration and configuration of key infrastructure tooling: Grafana, Splunk, Datadog, Graphite, Redis, Artifactory, among others.
Site Reliability Engineer | Oracle Infinity
Oracle Corporation
Portland, OR
01.2018 - 12.2019
- Researched and evaluated new technologies to enhance platform reliability and stability.
- Created automated scripts for software deployments and configuration management tasks.
- Configured Kubernetes clusters for container orchestration purposes in a multi-cloud environment.
- Performed capacity planning activities based on current usage trends and future projections.
- Developed strategies for disaster recovery plans that ensured minimal downtime during an outage.
- Developed a brand-new terraform repository for use on Oracle Cloud Infrastructure to replace incumbent automation deploying to on-premise infrastructure.
- Responsible for all application deployments and for monitoring their status after deployment.
- Created visualizations for developers to monitor the health of their applications quickly, and alerts to notify them proactively of service health degradation.
DevOps Engineer
Columbia Sportswear Company
Portland, OR
09.2016 - 01.2018
- Configured, managed, and monitored cloud-based services such as AWS EC2, S3, EBS, ELB, RDS using Terraform and Ansible.
- Managed the deployments and configuration for the Columbia portfolio of e-commerce websites (Columbia, Sorel, Mountain Hardware, prAna, Montrail).
- Assisted developers with releasing content such as sale events, promotions, or other timed content based on their needs.
- Participated in efforts to migrate part of the site functionality on to public cloud offerings over the existing Platform as a Service (PaaS) hosting technology.
- Implemented techniques to automate the deployment of ephemeral build agents leading to significant reduction of compute expenses.
- Engaged with developers on making improvements to code packaging leading to significantly reduced time required to build and deploy code.
Systems Engineer
Enterprise Holdings Inc., Rent-A-Car
St. Louis, MO
06.2014 - 09.2016
- Quickly adapted to using legacy technology for the first time (AS/400 in particular)
- Participated in a complex quarterly release cycle involving production deployments of all store and online software.
- Led efforts to modernize development tooling and build technology.
- Developed new scripting and automation to migrate legacy java codebases from ant builds to maven builds.
- Re-wrote most build scripts to be compatible with Jenkins as opposed to a proprietary in-house built build system.
- Incorporated more secure and efficient ways to propagate change to a fleet of servers instead of manually deploying changes.
Education
Bachelor of Science - Computer Science
Western Illinois University
Macomb, IL05-2014
Skills
- Software Development
- Relationship Building
- Problem-Solving
- Adaptability
Timeline
Technical Account Manager | Cloud Observability
ServiceNow
10.2022 - Current
Technical Account Manager
New Relic
02.2022 - 10.2022
Sr. Site Reliability Engineer | Siri, Search
Apple, Inc.
12.2019 - 02.2022
Site Reliability Engineer | Oracle Infinity
Oracle Corporation
01.2018 - 12.2019
DevOps Engineer
Columbia Sportswear Company
09.2016 - 01.2018
Systems Engineer
Enterprise Holdings Inc., Rent-A-Car
06.2014 - 09.2016
Bachelor of Science - Computer Science
Western Illinois University