Dynamic Public Safety Dispatcher with proven expertise in emergency call response and effective communication at the City of Helena. Skilled in incident documentation and records management, I excel in high-stress environments, ensuring community safety through prioritization and teamwork. Committed to enhancing operational efficiency and collaboration with public safety agencies.
• Manage emergent & non-emergent calls for all of Lewis & Clark County.
• Dispatch calls for police, fire & medical personnel.
• Work rotating shifts.
• Work fast paced, high stress shifts with minimum staffing.
• Contribute to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
• Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
• Enter criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests as well as after hour NCIC entries.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
Successfully completed MLEA Basic Class #83 in July of 2020.
Excelled in numerous in-person & online trainings pertaining to dispatch.
• CPR/AED Certification
• Advanced Fire & Medical Dispatching
• CJIN Inquiry & Entry Courses
• CTO Training Program
• Advanced Domestic Violence Training
• Suicide Intervention
• Advanced Law Enforcement
• Liability for the Communications Center Webinar
• Children & 911 Webinar
• PTSD Webinar