Cherry Adams
Brooklyn,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Dollar Tree
INDIANAPOLIS, IN
07.2024 - 11.2024
- Developed positive relationships with customers through friendly interactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
CUSTOMER SERVICE AGENT
FEDEX EXPRESS
Indianapolis, IN
03.2022 - 04.2023
- Identified opportunities to improve customer service processes and procedures.
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Ensured compliance with applicable laws when dealing with customers.
CUSTOMER SERVICE REPRESENTATIVE
DIAL AMERICA CALL CENTER
Indianapolis, IN
05.2020 - 02.2021
- Answered customer inquiries via phone, email, and chat.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
Western Union Agent Cashier
PLS Financial Services
Indianapolis, IN
- Provided assistance with training new employees on processes related to money transfers or other services provided by Western Union.
- Provided customers with information on products and services offered by Western Union.
- Ensured compliance with company policies and procedures when processing transactions.
Education
High School Diploma -
WILLIAM MAXWELL VHS
145 PENNSYLVANIA AVE06-1984
Skills
- Report Generation
- Account updating
- Consultative Sales
- Complaint resolution
- Data Collection
- Paperwork Processing
- Scheduling
- Product Knowledge
- Data Entry
- Problem Resolution
- Adaptive team player
- Client Relations
- Appointment Scheduling
- Inbound and Outbound Calling
Certification
- I HAVE OBTAINED CNA LICENSE
- SECURITY CERTIFICATE
- CPR QUALIFIED
Custom
- REFERENCES:
- JASPER BOYD 646-796-9465
- MARTHA MAXWELL 317-454-2459
- AISHIA SWEAT 518-818-9796
Timeline
Customer Service Representative
Dollar Tree
07.2024 - 11.2024
CUSTOMER SERVICE AGENT
FEDEX EXPRESS
03.2022 - 04.2023
CUSTOMER SERVICE REPRESENTATIVE
DIAL AMERICA CALL CENTER
05.2020 - 02.2021
Western Union Agent Cashier
PLS Financial Services
High School Diploma -
WILLIAM MAXWELL VHS
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