Bryan Alvarez
New York,NY
Overview
7
7
years of professional experience
Work History
IT Support Generalist
Sollis Health
08.2021 - Current
- Worked closely with the Director of IT, executives, and department managers to support a rapid growth company from 200 to 500+ users across the U.S. I also ensured technology scaled with business needs as time went by.
- Led alongside the team major projects involving software, hardware, security, and networking across high end concierge clinics plus offices, maintaining uptime and meeting compliance standards.
- Managed vendor communications and contract negotiations, saving the company over $500K, while overseeing confidential tech budgets and aligning resources with organizational goals.
IT Field Engineer
ProHealth Care
06.2021 - 08.2021
- Provided IT support for 5,000+ end users across offices, clinics, training rooms, hospitals, executives, doctors, and staff. Making sure operations in both onsite and remote environments were working fluidly.
- Led alongside a team supporting during the organization wide transition to EPIC EMR across five campus buildings, resolving critical issues in real time and maintaining zero downtime during deployment.
- Collaborated with external vendors, internal departments to coordinate hardware plus software repairs, procurement, and participated in on-call support for medical staff to ensure fast issue resolution.
IT Support Tech / Administration
JMBL Corp
06.2018 - 06.2021
- Delivered technical support and customer service at a logistics company. Including troubleshooting hardware. software issues, training users, and streamlining repair processes to ensure consistent high quality service.
- Set up and maintained workstations by configuring hardware, software, and devices; performed preventive maintenance and safely navigated company systems.
- Collaborated in a team environment, meeting deadlines with accuracy and productivity. Also contributed to warehousing, logistics operations, maintained inventory, and ensured all tasks were performed safely and efficiently.
Education
Bachelor of Science - Computer Information Technology
St. Joseph's University
BrooklynSkills
- Hardware: Laptops (Dell, HP, Mac, Lenovo, Asus), Mobile devices(Apple, Android,etc)
- Applications: Teams, Slack, Salesforce, Stripe, Asana, Lucid Charts, DocuSign, Atlassian, BrowserStack, Domo, FastSpring, Zoom, Google Meet, MSOffice 365, Adobe, Dropbox, Sketchup Pro, On Fleet, QuickBooks, EPIC, ECW, Centricity, Athena, Ambra Rad, USA Rad, VetMed, Relaymed, Greenhouse, Front, Jotform, Spruce, Airtable, UKG ready, Ramp, Acuity, FormTitan, MailChimp, SquareSpace, AutoDesk, Calendly, Canva, Doxyme, Elementor, DropBox, Heroku, Hybrent, Instagantt, Integromat Kulturra, Miro, Prowly, Roadmunk, Sendgrid, Printix
- Languages: English & Spanish
Timeline
IT Support Generalist
Sollis Health
08.2021 - Current
IT Field Engineer
ProHealth Care
06.2021 - 08.2021
IT Support Tech / Administration
JMBL Corp
06.2018 - 06.2021
Bachelor of Science - Computer Information Technology
St. Joseph's University