Mike Turley

Work History

CashCall/Ralis Services

Orange, CA

12.2011 - 07.2017

Responded to support requests from end users and walked individuals through basic troubleshooting tasks.
Imaged and prepared new computers for integration into company networks and systems.
Setup and installed new computers, printers, scanners, faxes, phones, conference room A/V systems, and mobile devices.
Configured hardware, devices and software to set up work stations for employees.
Managed end-user accounts and permissions, providing department-based access rights in accordance with company policies.
Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
Patched software and installed new versions to eliminate security and performance issues.
Linked computers to network and peripheral equipment.

Kingston Technology Corporation

Fountain Valley, CA

01.2007 - 09.2011

Analyzed online store order data to find patterns of fraud and anomalies.
Minimized loss by preventing fraudulent orders from shipping.
Summarized all key information regarding fraudulent orders into detailed monthly report for management.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Attended fraud conferences and applied newly learned new skills to daily tasks, improving efficiency and loss prevention.

Citek Inc.

Orange, CA

11.2000 - 12.2006

Upgraded computer subcomponents such as, memory, hard drives, network adapters, and power supplies.
Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
Tested and installed motherboards, processors and graphics cards on desktops and laptops.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.

Huish Family Fun Centers

Anaheim, CA

07.1994 - 10.2000

Inspected systems, troubleshot faults and replaced malfunctioning parts with new or repaired components.
Completed repair services to restore machines to full functionality.
Tested machines to determine proper functioning.
Reported game malfunction for resolution to decrease machine downtime.
Greeted and informed customers about attractions, promotions and current prices, as well as answer any questions.
Wiped down and cleaned controls, screens, and ticket dispensers of game stations to comply with sanitation requirements.

Self-Employed Contractor

Anaheim, CA

07.2017 - Current

Worked with clients to gather and define requirements, establish scopes and managing project milestones.
Designed website layouts, templates and unique branded looks.
Built brands by designing cohesive looks between elements such as logos and web/social media graphics.
Put together banners for social media, advertising and informational purposes.
Created digital image files for use in digital and traditional printing methods.
Employed design fundamentals when selecting typography, composition, layout and color in design work.
Coordinated, created and scheduled content, designs and periodic updates to client website.