Tyler George
Summary
Attentive Desktop Support Technician with 3 years correcting and preventing system malfunctions to mitigate downtime. Versed in both on-site and remote support provisioning. Excels at rapidly and reliably identifying hardware or software weaknesses for remediation through quick and cost-effective means.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Desktop Support Technician
ANGI
02.2022 - Current
- Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
- Streamlined IT processes by implementing effective troubleshooting techniques for common problems.
- Learned and implemented new software testing procedures
- Obtained and evaluated information about new systems, peripherals and software technology
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices
- Installed, configured and maintained computer systems and network connections
- Configured hardware, devices, and software to set up work stations for employees
- Diagnosed and troubleshot hardware, software and network issues
- Configured and tested new software and hardware
- Responded to customer inquiries and provided technical assistance over phone and in person
- Tested new software and hardware prior to deployment.
- Managed over 50 customer calls & ticket request per day
IT Service Desk Analyst
ANGI Homeservices
01.2020 - 02.2022
- Used ticketing systems to manage and process support actions and requests.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members
- Engaged in user support interactions via telephone, chat and email platforms
- Diagnosed and troubleshot hardware, software and network issues
- Managed over 50 customer calls & ticket request per day
Education
High School Diploma -
Westminster High School
Westminster, CO05.2021
Skills
- FreshService Ticketing System
- Hardware Evaluation
- User Assistance
- Software Evaluation
- Computer Hardware Knowledge
- Hardware Troubleshooting
- Component Replacements
- Remote Support
- Software Installation
- Organizational Skills
- Software and Hardware Issues
- Device Configuration
- Troubleshooting Network Issues
- Microsoft Windows and Office
Certification
CompTIA IT Fundamentals
Windows Operating System Fundamentals
Timeline
Desktop Support Technician
ANGI
02.2022 - Current
IT Service Desk Analyst
ANGI Homeservices
01.2020 - 02.2022
High School Diploma -
Westminster High School
CompTIA IT Fundamentals
Windows Operating System Fundamentals
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