Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Babajide Baruwa

Garland,Texas

Summary

Dedicated and detail-oriented Chat Support Specialist with 3 years of experience providing high-quality customer service for Amazon. Skilled in handling multiple chats simultaneously, resolving customer inquiries efficiently, and using platforms like Zendesk. Known for fast typing speed, excellent written communication, and a calm, customer-first approach in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Chat Support Representative

Amazon
07.2022 - 07.2025
  • - Resolved customer issues via live chat with an average satisfaction rating of 95%
  • - Handled up to 4 simultaneous chats while maintaining personalized communication
  • - Used Zendesk to manage tickets, track issues, and ensure timely follow-up
  • - Assisted in order tracking, refunds, account management, and technical support
  • - Documented common issues and provided feedback to improve help center content
  • Remote

Education

High School Diploma -

Divine Sound International School
Ota, Ogun State Nigeria
01.2022

Skills

  • Zendesk
  • Fast and accurate typing (65 WPM)
  • Multitasking under pressure
  • Excellent grammar and spelling
  • Conflict resolution
  • Remote communication tools (Slack, Zoom, etc)
  • Performance tracking
  • Social media monitoring

Interests

  • I participate in a variety of outdoor recreational activities
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate

Timeline

Chat Support Representative

Amazon
07.2022 - 07.2025

High School Diploma -

Divine Sound International School

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