Brittany Roberts
San Antonio,TX
Summary
Professional support specialist with proven track record in delivering high-quality customer interactions and efficient problem resolution. Skilled in active listening, clear communication, and multitasking within fast-paced environments. Strong focus on team collaboration, adaptability, and achieving results. Known for reliability and flexibility in meeting changing needs.
Overview
9
9
years of professional experience
Work History
Chat Support Representative
Anthology
Remote
12.2024 - 07.2025
- Addressed and resolved 60–80+ daily live chat inquiries to enhance applicant support and streamline financial aid processes.
- Provided comprehensive support to students in completing FAFSA applications, aiming to minimize repeat inquiries.
- Document 100% of interactions accurately in CRM systems
- Addressed and resolved complex cases to maintain operational efficiency.
Customer Service Teammate
TaskUs
San Antonio, TX
05.2020 - 10.2023
- Handled 70+ daily interactions across chat, phone, and email
- Assisted with Medicaid eligibility, claims, and coverage verification
- Maintained 97.6% CSAT and 98% QA scores
- Ensured HIPAA compliance and accurate documentation
- Collaborated with cross-functional teams to streamline communication processes, enhancing overall service delivery.
- Trained and mentored new team members on effective customer engagement strategies and system usage.
Chat Support Representative
Anthology
Remote
06.2022 - 08.2023
- Managed family responsibilities while strengthening organization and adaptability
- Maintained readiness to return to full-time work
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries through chat support.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Associate
QVC
San Antonio, TX
09.2016 - 05.2020
- Managed 50–70+ daily calls for orders, billing, and returns
- Met productivity and quality benchmarks
- Provided product information and recommendations to enhance customer satisfaction.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
High School Diploma -
Emma Lee Broady Academy
Skills
- Customer Experience
- Healthcare Support
- Medicaid
- Zendesk
- Salesforce
- HIPAA
- QA
- CRM Documentation
- Chat/Phone/Email Support
- Empathy display
- Teamwork and collaboration
Timeline
Chat Support Representative
Anthology
12.2024 - 07.2025
Chat Support Representative
Anthology
06.2022 - 08.2023
Customer Service Teammate
TaskUs
05.2020 - 10.2023
Customer Service Associate
QVC
09.2016 - 05.2020
High School Diploma -
Emma Lee Broady Academy