Babatope Ojudun
Bowie,MD
Summary
A dynamic professional with a proven track record at Bank of America, I excel in relationship building and financial planning. Leveraging excellent communication and banking expertise, I've significantly enhanced client satisfaction and financial outcomes. Approach combines strategic sales insights with a deep commitment to customer service, driving substantial business growth.
Friendly and approachable with knack for understanding client needs and fostering positive interactions. Possesses strong grasp of financial principles and solid communication skills to effectively assist clients with their banking needs. Committed to delivering exceptional service and building lasting client relationships.
Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.
Overview
11
11
years of professional experience
Work History
Snr Relationship Banker
Bank of America
09.2023 - Current
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
- Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
- Expanded client base through effective networking and referral generation, leading to increased business opportunities.
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Enhanced client understanding of different banking products through clear and concise communication.
- Implemented new CRM software to better track client interactions and needs.
- Actively participated in community events to promote bank services, expanding market reach.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Developed strong rapport with local businesses, positioning the bank as a preferred partner for commercial banking services.
Sales Manager
Toyota Capital Plaza
06.2021 - 08.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Optimized sales funnel management, enhancing lead generation and conversion rates.
- Implemented comprehensive customer relationship management strategy, improving client satisfaction and loyalty.
- Expanded market share by identifying and penetrating untapped markets.
- Achieved significant cost reductions by negotiating better terms with suppliers and vendors.
- Built relationships with customers and community to establish long-term business growth.
- Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
- Managed accounts to retain existing relationships and grow share of business.
Sales Consultant
Toyota of Bowie
02.2020 - 06.2021
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Store Manager
Kaywood Liquors
10.2018 - 01.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Event Coordinator
Mavins Records
03.2015 - 09.2017
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Brainstormed and implemented creative event concepts and themes.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Developed creative marketing materials that generated interest and boosted event attendance.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Managed budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Employed social media platforms effectively to promote upcoming events, reaching a wider audience base.
- Evaluated feedback from attendees after each function, utilizing insights gained to inform improvements in subsequent endeavors.
Project Manager
Truspot FM
01.2014 - 08.2016
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
- Managed projects from procurement to commission.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Coordinated material procurement and required services for projects within budget requirements.
- Negotiated and managed third-party contracts related to project deliverables.
- Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining costeffectiveness.
Education
Bachelor of Science - Computer Science
Imo State University
IMo Nigeria08-2017
Skills
- Relationship building and management
- Customer Service-oriented
- Sales expertise
- Cash handling
- Financial services
- Money handling
- Teller support
- Creative thinking
- Financial planning
- Cross-selling products
- Banking
- Loans
- Business development
- Financial advising
- Loan origination
- Employee motivation
- Cash flow management
- Investment advisory
- Project management
- Excellent communication
- Organizational skills
- Account updating
- Project management
- Credit assessment
- Excellent communication
- Organizational skills
- Account updating
- Project management
- Account audits
- Account closings
- Credit assessment
- Excellent communication
- Organizational skills
- Account updating
- Project management
- Excellent communication
- Organizational skills
- Account updating
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Snr Relationship Banker
Bank of America
09.2023 - Current
Sales Manager
Toyota Capital Plaza
06.2021 - 08.2023
Sales Consultant
Toyota of Bowie
02.2020 - 06.2021
Store Manager
Kaywood Liquors
10.2018 - 01.2020
Event Coordinator
Mavins Records
03.2015 - 09.2017
Project Manager
Truspot FM
01.2014 - 08.2016
Bachelor of Science - Computer Science
Imo State University
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