BABITA THAPA
Highland Heights,KY
Summary
Salesforce Administrator Analyst with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Salesforce Administrator Analyst(F1 Student)
Kforce
1001 E. Palm Avenue, Tampa, Florida 33605
05.2024 - Current
- Developed and maintained Salesforce security, including user roles, profiles, sharing rules, and assignment rules
- Configured custom objects, fields, formulas, page layouts, record types, validation rules and workflow rules
- Created reports and dashboards in Salesforce to meet business requirements
- Performed troubleshooting on existing applications within the Salesforce platform
- Provided technical support to internal users on Salesforce issues or questions
- Customized sales process flows using Process Builder and Flow Builder based on user needs
- Supported the implementation of best practices related to the use of Salesforce CRM features
- Resolved escalated incidents reported by customers related to Salesforce application usage.
Associate Software Engineer(F1 STEM OPT)
Fidelity Investments
100 Crosby Parkway, Covington, KY 41015
06.2021 - 04.2024
- Troubleshot application errors and provided technical support to end-users
- Resolved escalated incidents reported by customers related to Salesforce application usage
- Enhanced existing functionality of Salesforce by creating new custom objects, fields, formulas, validation rules
- Worked on Jira stories to improve the user experience in the Salesforce lightening page
- Deployed changes between sandbox environments using Change Sets or Metadata API deployments
- Conducted training sessions for end users on how to use different features of Salesforce effectively.
Salesforce Administrator Intern(F1 Student)
Education at Work
2300 Wall St, Cincinnati, OH 45212
08.2020 - 05.2021
- Worked with Fidelity Managers and other full-time associates to assist Fidelity clients
- Worked proficiently in creating reports, dashboards and workflows in SF
- Managed users, data and security
- Able to work in a team-based, dynamic, fast-paced, and deadline-oriented environment
- Analyzed workflows and established priorities for daily operations
- Customized dashboards to track usage for productivity and performance of business centers and sales teams
- Utilized data loader to import data from excel sheets into leads, accounts, and contacts
- Developed workflows for automated lead routing, lead escalation and email alerts.
Facility Assistant
Northern Kentucky University
1 Louie B Nunn Dr, Highland Heights, KY 41099
05.2017 - 08.2018
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines
- Improved operations by working with team members and customers to find workable solutions
- Developed time management and organizational skills.
Education
Bachelor of Science Computer Science, Computer Information Technology -
Northern Kentucky University
Skills
- Object Oriented Programming/Java
- Python
- HTML/CSS
- SQL
- PHP
- Problem-Solving
- Salesforce Object Query Language
- Proficiency in Apex
- Debugging
- Workflow/Process Automation
- User and License Management
- Communication and Presentation
- Source Control: Git/Git Hub
- Lightening Web Component
- JEST Testing
Certification
- Certified Salesforce System Admin, Fidelity Investments, 2022
- Certified Salesforce Advanced System Admin, Fidelity Investments, 2023
Timeline
Salesforce Administrator Analyst(F1 Student)
Kforce
05.2024 - Current
Associate Software Engineer(F1 STEM OPT)
Fidelity Investments
06.2021 - 04.2024
Salesforce Administrator Intern(F1 Student)
Education at Work
08.2020 - 05.2021
Facility Assistant
Northern Kentucky University
05.2017 - 08.2018
Bachelor of Science Computer Science, Computer Information Technology -
Northern Kentucky University
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