Baby San
1701 NW 46th St Apt 415, Oklahoma City,OK
Summary
Energetic hosting with established customer service skills and foodservice experience for more than 4 years. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow as a cashier for more 4 years as well.
Overview
8
8
years of professional experience
Work History
Host
Sushi Neko
02.2020 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided a friendly and warm presence throughout the dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Answered phone calls to take orders, give information, and document reservations.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Scooper
Panda Express
10.2022 - 12.2022
- Handled high-pressure situations during peak hours by remaining calm and efficient in fulfilling customer orders for at least 6 hours per day.
- Loaded food, dishes, and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Keep the kitchen, counter, and dining areas cleaned and sanitized.
- Labeled and stored food and fresh ingredients in a cooker or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware, and napkins.
Scooper
Panda Express
10.2022 - 12.2022
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Maintained menu knowledge to provide recommendations and answers to customer questions.
- Notified supervisor and peers of low product inventory and customer complaints.
- Greeted incoming customers and provided reliable, friendly customer service.
- Kept tidy and organized areas to comply with cleanliness standards.
- Maintaining a position as a scooper helping more than 100 customers.
- Enhanced teamwork by effectively collaborating with fellow employees to complete tasks on time.
Cashier
Super Cao Nguyen
06.2016 - 05.2020
- Greeted customers, scanned grocery items, and handled cash and credit transfers with 100 percent accuracy.
- Mastered and utilized state-of-the-art point-of-sale system tools, including cash register, barcode scanner, receipt printer, and debit/credit card reader.
- Provided friendly and attentive responses to customer queries and issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
University of Central Oklahoma
Edmond, OK05.2026
High School Diploma -
Northwest Classen High School
Oklahoma City, OK05.2018
Skills
- Patience and Empathy
- Motivation and Initiative
- Listening and Comprehension
- Professional Appearance
- Work Ethic and Dedication
- Teamwork
- Customer Service
- Dependable and Responsible
- Excellent Communication
- Greeting customers
Accomplishments
- Achieved best employee of all time through effectively helping with cleaning the restaurant and food area at Panda Express.
- Employee on the month in 2021 at Sushineko
painting or drawing
I paint when I have extra time or when I feel a little stress. I believe painting or drawing can bring so much peace and patience. It doesn't have to be perfect and pretty but I learn to be more patience with my art and focus on what mistake I made.
Languages
Myanmar (Burma)
Native or Bilingual
Timeline
Scooper
Panda Express
10.2022 - 12.2022
Scooper
Panda Express
10.2022 - 12.2022
Host
Sushi Neko
02.2020 - Current
Cashier
Super Cao Nguyen
06.2016 - 05.2020
High School Diploma -
University of Central Oklahoma
High School Diploma -
Northwest Classen High School
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