Leshai Williams

packing & storing products

make books

• Responded to and resolved guest inquiries, disputes and issues to maintain guest satisfaction.
• Reconciled daily summaries of transactions to balance cash drawers and maintain accurate account of assigned banks.
• Hired, trained, motivated, evaluated and supervised staff and offered guidance and resources to accomplish job and department objectives.

• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Responded to customer calls and emails to answer questions about products and services.
• Placed outbound customer service or customer satisfaction calls to follow up on issues.
• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.