Horseback Riding/Travel/Music/Movies
Barbara L. Hamilton
Augusta,GA
Summary
35 Years with the Mercedes-Benz brand. Dynamic Assistant Service Manager with a proven track record excelling in customer service and problem-solving. Enhanced customer satisfaction through effective communication and strategic initiatives, while ensuring compliance with industry regulations. Strong leadership and analytical skills contributed to increased loyalty and repeat business.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
RBM of Atlanta
01.2025 - 08.2025
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Maintained accurate records of completed services, parts inventory, and customer communications to streamline processes.
- Resolved customer complaints in professional and timely manner.
- Ensured compliance with industry regulations
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Served as a knowledgeable point-of-contact for customers seeking information about vehicle maintenance requirements or troubleshooting advice.
Assistant Service Manager
Mercedes-Benz of Manhattan (MBUSA)
03.2024 - 12.2024
- Developed and maintained positive relationships with customers to build rapport and trust.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Worked closely with upper management to develop strategic initiatives aimed at driving business growth and enhancing customer satisfaction.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
Automotive Service Advisor
Mercedes-Benz of Augusta
08.2021 - 03.2024
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
Automotive Service Advisor
Mercedes-Benz of Beverly Hills
02.2010 - 08.2021
- Reduced average repair times by implementing process improvements that enhanced overall operational efficiency within the service department.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Exceeded monthly revenue targets by promoting additional services such as extended warranties or maintenance packages during consultations with clients.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Maintained up-to-date knowledge of product and service changes.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Education
No Degree - Automotive Engineering/ Pathology
Arizona State University
Tempe, AZ04-1990
Skills
- Customer service focus
- Strong leadership
- Multitasking and organization
- Technical troubleshooting
- Leadership development
- Regulations compliance
- Quality control
Certification
Master Certified Mercedes-Benz
Certified Commercial Van / Sprinter
Interests
Timeline
Assistant Service Manager
RBM of Atlanta
01.2025 - 08.2025
Assistant Service Manager
Mercedes-Benz of Manhattan (MBUSA)
03.2024 - 12.2024
Automotive Service Advisor
Mercedes-Benz of Augusta
08.2021 - 03.2024
Automotive Service Advisor
Mercedes-Benz of Beverly Hills
02.2010 - 08.2021
No Degree - Automotive Engineering/ Pathology
Arizona State University