Jenny Clifford
St. Petersburg,FL
Summary
Dynamic professional with a proven track record at Bio-Laboratory XG, adept in customer service and problem-solving. Excelled in streamlining processes, enhancing customer service needs. Skilled in multitasking phone line, and coordinating teamwork, consistently achieving optimal outcomes in high-pressure environments. Demonstrated expertise in negotiation and conflict resolution, significantly improving client satisfaction and operational efficiency. Dependable team player with effective communication and organization skills.
Overview
19
19
years of professional experience
Work History
Insurance Coordinator
Bio-Laboratory XG
01.2019 - 08.2024
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
Hospice Care Consultant
Hospice-Eastside
02.2016 - 01.2019
- Participated in ongoing professional development opportunities to stay current with trends and advancements in the hospice care industry.
- Collaborated with community organizations to promote awareness of hospice benefits and services offered.
- Streamlined hospice admission processes, reducing wait times and increasing patient comfort during transitions.
- Maintained compliance with all regulatory guidelines through meticulous documentation practices.
- Facilitated smooth transitions from hospital to hospice care for patients, minimizing stress on families.
Administrative Assistant/Marketing Coordinator
Dermotolagy Laser & Vein CTR
11.2011 - 01.2016
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Receptionist/Appointment Coordinator
Luxottica Retail
02.2006 - 11.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered central telephone system and directed calls accordingly.
Education
Associate of Science - Business Administration And Management
Northern Kentucky University
Newport, KY11-2007
High School Diploma -
William Mason High School
Mason, OH06-1996
Skills
- Customer service and assistance
- Negotiation
- Problem-solving abilities
- Multitasking
- Teamwork skills
- Conflict Resolution
- Time management abilities
Timeline
Insurance Coordinator
Bio-Laboratory XG
01.2019 - 08.2024
Hospice Care Consultant
Hospice-Eastside
02.2016 - 01.2019
Administrative Assistant/Marketing Coordinator
Dermotolagy Laser & Vein CTR
11.2011 - 01.2016
Receptionist/Appointment Coordinator
Luxottica Retail
02.2006 - 11.2011
Associate of Science - Business Administration And Management
Northern Kentucky University
High School Diploma -
William Mason High School
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