Ilse Vargas Aviles
Tulsa,OK
Summary
Achieved high levels of customer satisfaction by providing exceptional service and support. Built lasting customer loyalty through attentive interactions and problem-solving. Consistently met individual sales goals while managing multiple tasks in a fast-paced environment.
Overview
10
10
years of professional experience
Work History
Insurance Coordinator
Comfort Dental Brookhollow
06.2025 - Current
- Coordinated insurance claims processing to ensure timely resolution and customer satisfaction.
- Managed communication between clients, insurance adjusters, and medical providers to streamline information flow.
- Developed training materials for new staff on insurance policies and claims procedures.
- Implemented process improvements that enhanced the efficiency of claims handling workflow.
Administrative Assistant
Titan ES, LLC
04.2024 - 03.2025
- Coordinated office operations to enhance workflow efficiency and productivity.
- Managed scheduling and calendar appointments for senior leadership, ensuring optimal time management.
- Developed and maintained filing systems, improving document retrieval times by streamlining organization.
- Trained new administrative staff on company procedures and software applications, fostering team collaboration.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Amazon Packer
Amazon Fulfillment Center
08.2021 - 03.2024
- Conducted quality checks on packed products for adherence to standards.
- Operated packaging machinery to ensure efficient packing processes.
- Collaborated with team members to optimize workflow and reduce bottlenecks.
- Trained new staff on packing procedures and safety protocols.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Led initiatives to streamline packing processes, reducing waste and improving productivity.
Cashier
7-ELEVEN
05.2018 - 04.2019
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Counted cash in register drawer to balance register at beginning and end of shift.
- Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
- Checked identification for proof-of-age and refusing alcohol sales to underage customers.
- Kept drawers accurate, current and secure by checking bills for counterfeit markers, storing large bills and keeping adequate change.
- Maintained organized and clean customer areas by completing daily recovery checklists.
Manager
Jack in the Box
10.2015 - 06.2018
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Trained and mentored staff to enhance productivity and maintain operational standards.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Prepared and assembled food items according to quality standards.
- Implemented process improvements that enhanced order accuracy and speed of service.
- Operated cash register and processed customer transactions efficiently.
- Resolved customer complaints promptly, ensuring satisfaction and repeat business.
Education
High School Diploma -
Pflugerville High School
Pflugerville, TXSkills
- Customer Service (5 years)
- Proper refund verification
- Food Service
- Spanish (10 years)
- Working with people with disabilities
- Microsoft Excel
- Cash register systems (3 years)
- Maintaining store appearance
- Microsoft Outlook
- Customer Service (3 years)
- Administrative experience
- Warehouse experience
- Appointment scheduling
- Friendly demeanor
- Money handling (4 years)
- Wireless sales
- Phone etiquette
- Surveillance
- Product upselling
- Incident Management
- Team Member (4 years)
- Kitchen Experience
- Shelf-cleaning
- Security System Experience (Less than 1 year)
- Stocking and replenishing
- Cleanliness (10 years)
- Spanish (8 years)
- Credit card processing
- Multi-tasking ability (4 years)
- Typing
- Cash drawer management
- English
- Microsoft Word
- Basic math skills (3 years)
- Food Safety
- Refunds and exchanges (4 years)
- POS
- Grammar Experience
- Microsoft Office
- Computer skills
- Cash handling
- Security
- Drawer management
- HIPAA
- Customer assistance
- Liquor law compliance
- Problem Management (3 years)
- Cashiering
- Bagging and packaging (Less than 1 year)
- Fast Food (4 years)
- Cash register operations
- Cash report creation
- Cash balancing
- Negotiation
Languages
Spanish
English
Timeline
Insurance Coordinator
Comfort Dental Brookhollow
06.2025 - Current
Administrative Assistant
Titan ES, LLC
04.2024 - 03.2025
Amazon Packer
Amazon Fulfillment Center
08.2021 - 03.2024
Cashier
7-ELEVEN
05.2018 - 04.2019
Manager
Jack in the Box
10.2015 - 06.2018
High School Diploma -
Pflugerville High School