Kaitlyn Falgout
Houma,LA
Summary
Detail-oriented and industrious personal assistant with a history of success in large offices. Committed to providing support to key staff members through clerical tasks and messaging. Able to handle a variety of administrative tasks and adapt to new procedures and technologies. Authorized to work in the US for any employer
Overview
4
4
years of professional experience
Work History
Insurance Agent
New York Life Insurance Company/NYLIC Securities
Houma, LA
06.2022 - Current
- Having a Wealth Management Practice, I Develop and maintain relationships with business partners around the community and across the US
- Many in other time zones, showcasing my ability to work in many time zones at one time
- Experience a culture that focuses on collaboration, innovation and giving back to the community
- I work easily with others, no matter their cultural backgrounds
- Comfortably navigate technology while listening and talking on the phone
- I work with multiple different platforms at one time
- Multitasking is a strong suit of mine
- Submit complete applications in a timely manner, paying attention to time zone changes
- Provide quotations, pricing, and required information to new prospects
- Educating customers on various plans, helping them choose which would be best for their time and budget
- Stay up to date with social media algorithms
- Social media is one of the driving sources to potential clients, and keeping current clients in the loop with what is new with my business.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Certified Travel Agent
Archer Travel
05.2022 - Current
- Meets with clients to determine travel needs, budgets and preferences
- Sells and coordinates transportation, accommodations, insurance, tours and activities
- Advises clients regarding destinations, cultures, customs, weather and activities
- Collects payments, books travel arrangements and pays applicable fees.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Services Manager
Ulta Beauty
- I was responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers sales growth in retail and services
- I oversaw a team of stylists, estheticians and boutique leads and I was accountable for all aspects of the services business, including services, boutiques, makeup, skincare, fragrance, pro hair and PCA merchandise sales, events, guest satisfaction, and operational excellence
- I drove business through a focus on performance (services, boutiques, makeup, skincare, fragrance, pro hair and PCA merchandise sales and in-store events), people (guest experience and associate culture), and process (operating procedures and compliance standards)
- This position required a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service and to lead a team of retail and service professionals
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Boutique Owner/Operator
Amalyn’s Boutique
Houma, LA
06.2018 - 08.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Cultivated forward-thinking, inclusive and performance-oriented business culture to lead industry in innovation and push progress.
Skills
- Customer service (5 years)
- Customer support (5 years)
- Negotiation
- Problem management
- Organizational skills
- Leadership
- Conflict management
- Maintenance
- Active listening
- Administrative experience (5 years)
- Adaptability
- Leadership (10 years)
- Critical thinking
- Speed and Efficiency
- Marketing (5 years)
- Oral communication
- Communication skills
- Applied Behavior Analysis
- Autism Experience
- Experience with Children
- Developmental Disabilities Experience
- Sales Experience (5 years)
- Time Management (5 years)
- Trainer (5 years)
- Sales Management (5 years)
- Sales Support (5 years)
- Sales (5 years)
- Registered Behavioral Technician
- Worker Training
- Conflict Resolution
Additional Information
- Licensed Cosmetologist- November 2014 to Present
- Licensed Real Estate Agent- December 2021 to Present
- Certified Travel Agent- May 2022 to Present
- Licensed Insurance Agent- July 2022 to Present
Passions
Wedding Industry: I Just got married in April 2022, and completely planned it alone. I chose not to hire a wedding planner because I knew I could do it. Since then I have helped 3 friends plan their weddings. Wedding planning has just recently become a passion of mine and I would love to opportunity to dive deeper into this industry.
Timeline
Insurance Agent - New York Life Insurance Company/NYLIC Securities
06.2022 - Current
Certified Travel Agent - Archer Travel
05.2022 - Current
Boutique Owner/Operator - Amalyn’s Boutique
06.2018 - 08.2021
Services Manager - Ulta Beauty
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