Scott Bickley
Salem,Oh
Summary
To secure permanent full-time employment with a company I can grow personally and professionally, as well as, help the company to achieve goals. You will see I have spent the majority of my Auto Career in management and most of my years have been with KIA. I do have familiarity with KIA, CHEVY, FORD, TOYOTA, AND CDJR, and although I have not run a used car department, I have experience working with the appraisal, purchase, recon, and marketing of used inventory. I also have several years directing the BDC and used car prep I have accumulated a broad skill set and would like to find a place I can put share my knowledge and bring great rewards to both my family and yours.
Experienced with client needs analysis and insurance policy customization. Utilizes risk management strategies to offer optimal coverage solutions. Knowledge of industry regulations and maintaining high standards of customer service.
Knowledgeable sales/management with comprehensive background in insurance sales and client relationship management. Proven success in developing tailored insurance solutions and efficiently handling policy administration. Demonstrated skills in risk assessment and customer service excellence.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Insurance Agent
AAA
03.2023 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
Sales and Finance Manager
Ken Ganley purchased Taylor Employee Leasing LLC
04.2021 - Current
- As a utility sales/Finance Manager, I have made myself available for most front end processes included selling, desking, finance, appraisals, CRM Management, Digital marketing and processing improvement.
Finance Director
Pillar Auto Group
04.2023 - 12.2023
- I joined the company with promises of opportunity in the Salem and Columbiana stores (CDJR AND FORD). After setting up the finance department in Salem, I recently moved to Columbiana, where there is a greater need. I work currently with Routeone and Dealertrack is our DMS. I am also familiar with all ancillary programs such as; Vauto, Vinsolutions, KBB ICO, Darwin, All-State aftermarket, Easy Care Aftermarket and Zurich Aftermarket, Irecon.
Utility Manager
Ken Ganley Kia Alliance
12.2022 - 04.2023
- I currently have scattered responsibilities. As many dealerships do, we rely heavily on the customers digital path to our dealership. I head up the digital strategy following lead from arrival thru completion. It is my responsibility to manage everything CRM.
- I also lead on the sales floor, occasionally I work deals thru their completion including contracting and offering for protection ancillary products.
- As needed my capabilities include, desking finance friendly deals, involvement in the appraisal process, managing the sale process, training and development, and lot management. Being aware of Bank requirements and OEM requirements.
Finance and Insurance Manager
The Honda Store
09.2020 - 04.2021
- Deliver vehicles in Finance Office. After several months I found a better opportunity with the Taylor Organization.
Sales and Leasing Consultant
Stratton Chevrolet
02.2019 - 09.2020
- At Stratton Chevrolet we have the opportunity to wear many hats. Sales, Sales management, deal structure, build orders, sell protection products and insurance products, complete financial paper work, Occasionally we ever clean our own deliveries. Stratton really allows us to structure our own business within the business.
FINANCE MANAGER
TAYLOR KIA OF BOARDMAN
03.2015 - 04.2018
- It was my responsibility to make sure all sales transaction were completed. (deliver the vehicle) Also I was the last line of defense to make sure the dealership was not put in harms way. ( Legally and Ethically all was done without mistake) Also I was to Maximize profits for every car deal that crossed my desk.
Continuation of Taylor, BDM
TAYLOR KIA OF BOARDMAN
08.2011 - 03.2015
- During this time I brought our dealership into the 21st century. Bringing our internet department from 1 sales person to an interactive sales business development culture. In several years time I developed a BDC hiring 6 Business Development Representatives, driving dealership sold totals higher than they had ever been before, by an increase of better than 22% year over year.
Education
Undergraduate - Business and Accounting
AKRON UNIVERSITY
Akron, OH01.1991
Graduate - College Preparatory
HS DIPOLMA
Alliance,Oh05.1989
College Preparatory -
University of Akron
Akron,OhSkills
- FINANCE (5 years)
- AUTOMOTIVE (10 years)
- EXCEED (10 years)
- Cold Calling
- Sales (10 years)
- Data Entry (10 years)
- Sales Management (10 years)
- CRM Software (10 years)
- Marketing
- Account Management
- Leadership (10 years)
- Supervising experience (10 years)
- Retail management (10 years)
- Recruiting (5 years)
- Management (10 years)
- Pricing (10 years)
- Customer Relationship Management (10 years)
- Business Development (10 years)
- Digital Marketing (2 years)
- Relationship Management (8 years)
- Social Media Management (1 year)
- Search Engine Optimization (SEO) (1 year)
- OEM (2 years)
- Insurance Sales
- Customer service
- Licensed insurance agent
- Professionalism and ethics
- Quotes and sales
- Customer follow-up
- Client relations
- Client needs analysis
- Account management
- New client acquisition
- Upselling
- Negotiation
- CRM software
- Email marketing
- Industry regulations
- Leads prospecting
- Lead development
- Marketing strategies
Accomplishments
Throughout my career I have been fortunate to learn & grow from some very well respected business owners. I have been fortunate throughout my life & career to find great success in several types of management positions. I feel I have a wide array of knowledge that I am looking to share I continue my own learning through collaborating with my new team of fellow leaders.
Certification
- Personal Property Insurance 3/2024 -3/2027
- Life Insurance 5/2025 - 5/2028
- AAA 3-2023 - Present
Languages
English
Full Professional
Timeline
Finance Director
Pillar Auto Group
04.2023 - 12.2023
Insurance Agent
AAA
03.2023 - Current
Utility Manager
Ken Ganley Kia Alliance
12.2022 - 04.2023
Sales and Finance Manager
Ken Ganley purchased Taylor Employee Leasing LLC
04.2021 - Current
Finance and Insurance Manager
The Honda Store
09.2020 - 04.2021
Sales and Leasing Consultant
Stratton Chevrolet
02.2019 - 09.2020
FINANCE MANAGER
TAYLOR KIA OF BOARDMAN
03.2015 - 04.2018
Continuation of Taylor, BDM
TAYLOR KIA OF BOARDMAN
08.2011 - 03.2015
Undergraduate - Business and Accounting
AKRON UNIVERSITY
Graduate - College Preparatory
HS DIPOLMA
College Preparatory -
University of Akron
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