Joseph Bacon
Beaverton
Summary
Hardworking individual skilled in support, problem solving and troubleshooting. Strong attention to detail and known for delivering world-class customer service. Strong relationship-building and interpersonal skills. Offering over 10 years in support and customer service.
Overview
9
9
years of professional experience
Work History
Sales Representative/Web Designer
Sunset RV
09.2022 - Current
- Designed websites and online applications to assist companies with online presence.
- Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
- Conducted customer phone calls and in-person visits to maintain positive relationships.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Day Shift Lead
Oregon Canadian Forest Products
10.2018 - 08.2022
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Improved daily operational plans, developed production schedules and optimized task flow.
Software Developer Intern
Prosper IT Consulting
02.2022 - 03.2022
- Designed front-end and back-end solutions for test-driven development.
- Participated in code review meetings, providing input on bugs, inefficiencies and potential solutions to emergent issues.
- Analyzed and tested applications prior to launch to remedy last minute issues.
- Identified and communicated potential risks and roadblocks to properly execute projects.
Deli Clerk
Fred Meyer
06.2017 - 09.2018
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Developed strong customer relationships to encourage repeat business.
Customer Service Specialist
Sunset RV
03.2015 - 06.2017
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Employed effective selling techniques by promoting product benefits and influencing decision-makers.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Certification in Software Development - Python Software Development
The Tech Academy
Portland, ORSkills
- Customer Service
- Technical Assistance
- Troubleshooting and Diagnostics
- Analytical Thinking and Problem Solving
- Technical Support
- Certified Python Application Developer
- Time Management
- Adaptability
- Debugging
- Technical Background
Timeline
Sales Representative/Web Designer
Sunset RV
09.2022 - Current
Software Developer Intern
Prosper IT Consulting
02.2022 - 03.2022
Day Shift Lead
Oregon Canadian Forest Products
10.2018 - 08.2022
Deli Clerk
Fred Meyer
06.2017 - 09.2018
Customer Service Specialist
Sunset RV
03.2015 - 06.2017
Certification in Software Development - Python Software Development
The Tech Academy
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