Emily Richardson
Brooklyn
Summary
Experienced with managing shop operations and team supervision. Utilizes strategic planning to improve operational efficiency and customer satisfaction. Track record of effective inventory control and team development.
Overview
12
12
years of professional experience
Work History
Graphic Designer, Web Designer
Freelance
12.2017 - Current
- Enhanced customer loyalty by introducing personalized service initiatives.
- Analyzed market trends to develop promotional strategies that increased foot traffic.
- Created visually appealing website layouts, enhancing user engagement and brand identity.
- Spearheaded collaborative projects using Figma, fostering efficient design iterations.
- Conducted regular competitor analyses to stay informed about market trends and adjust business strategies accordingly.
Office Coordinator
State Farm
09.2015 - 12.2017
- Enhanced customer loyalty by introducing personalized service initiatives.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
Site Manager / Office Coordinator
Kid Chess
03.2013 - 09.2015
- Supervised a team of coaches and captured the attention of students and parents through invigorating chess presentations.
- Facilitated team-building exercises to promote camaraderie among chess team members and improve overall group dynamics.
- Designed engaging lesson plans using multimedia presentations and interactive activities that captured student interest while reinforcing important concepts.
- Maintained accurate records of student progress, providing detailed reports on individual performance levels throughout the season.
- Served as a positive role model for students both on and off the chessboard, promoting qualities such as perseverance, determination, and sportsmanship.
- Promoted good sportsmanship among students by emphasizing respect for opponents during both practice sessions and competitive play.
- Developed critical thinking skills in students by emphasizing the importance of analyzing opponent''s moves and predicting possible outcomes.
Education
BFA - Product Design
The New School
05.2027
Certificates - Front End Web Development, UX Design, Typography, and Graphic Design
Pratt Institute
01.2022
Skills
- POS systems
- E-commerce platforms
- Customer service
- Employee management
- Health and safety
- Invoicing
- E-commerce integration
- Brand representation
Timeline
Graphic Designer, Web Designer
Freelance
12.2017 - Current
Office Coordinator
State Farm
09.2015 - 12.2017
Site Manager / Office Coordinator
Kid Chess
03.2013 - 09.2015
Certificates - Front End Web Development, UX Design, Typography, and Graphic Design
Pratt Institute
BFA - Product Design
The New School
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