Tzitlaly Tinoco-Correa
Spokane,WA
Summary
Experienced veterinary assistant with a strong background in patient care, attention to detail, and effective team collaboration. Successfully contributed to high-quality service delivery by educating clients and resolving inquiries efficiently, enhancing overall client satisfaction.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Veterinary Specialty Hospital
Roseville, CA
01.2026 - 06.2026
- Assisted clients in scheduling appointments and managing veterinary services.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Handled client inquiries via phone, email, and in-person interactions efficiently.
- Maintained organized records of client interactions and service requests using hospital management software.
- Collaborated with veterinary staff to ensure seamless communication regarding patient care needs.
Customer Service Representative
Murieta Pet Hospital
Sloughhouse, CA
05.2025 - 11.2025
- Provided accurate information about pet health services and treatment options to pet owners.
- Supported administrative tasks, contributing to smooth daily operations of the hospital's front office.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Assisted customers in both English and Spanish to resolve inquiries efficiently.
Veterinary Assistant
Veterinary Medical Center of Folsom
Folsom, CA
06.2024 - 05.2025
- Assisted veterinarians during examinations and procedures to ensure patient comfort and safety.
- Prepared surgical instruments and equipment, maintaining sterile conditions before procedures.
- Administered medications and vaccinations as directed by veterinarians, ensuring proper dosages were given.
- Administered medications to animals in treatment and documented changes in condition.
- Supported veterinary diagnostics, preparing samples for laboratory testing to aid in swift treatment planning.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
Veterinary Assistant
Family Friends Veterinary Hospital
Citrus Heights, CA
09.2023 - 06.2024
- Maintained cleanliness of examination rooms, surgical areas, and animal enclosures to promote hygiene standards.
- Assisted in managing inventory of medical supplies, ensuring availability for daily operations.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Collected patient biopsies and blood samples for laboratory analysis.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Collected and processed samples for laboratory testing.
Veterinary Assistant
Mercy Pet Hospital
Citrus Heights, CA
09.2022 - 07.2023
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
- Supported veterinarian efforts in complex cases with detailed record-keeping and data entry for patient histories.
- Educated clients on post-surgical care and nutrition.
- Assisted in managing inventory of medical supplies, ensuring availability for daily operations.
- Prepared animals for surgery, including pre-operative care and post-operative monitoring.
- Prepared surgical instruments and equipment, maintaining sterile conditions before procedures.
Veterinary Assistant
Walker Street Veterinary Clinic
Orland, CA
10.2019 - 11.2021
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Contributed to a clean and safe environment by maintaining surgical instruments, equipment, and facilities.
- Assisted in examination and treatment of animals in veterinary clinic.
- Prepared animals for surgical procedures.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Monitored vital signs and provided nursing care for animals.
Education
Certified Veterinary Assistant - Animal Science
Butte County ROP
Chico, CA04-2017
High School Diploma -
Orland High School
Orland, CA06.2015
Skills
- Computer proficiency
- Veterinary terminology
- Spanish translation
- Flexibility and adaptability
- Multi-line phone systems
- Phlebotomy techniques
Timeline
Customer Service Representative
Veterinary Specialty Hospital
01.2026 - 06.2026
Customer Service Representative
Murieta Pet Hospital
05.2025 - 11.2025
Veterinary Assistant
Veterinary Medical Center of Folsom
06.2024 - 05.2025
Veterinary Assistant
Family Friends Veterinary Hospital
09.2023 - 06.2024
Veterinary Assistant
Mercy Pet Hospital
09.2022 - 07.2023
Veterinary Assistant
Walker Street Veterinary Clinic
10.2019 - 11.2021
Certified Veterinary Assistant - Animal Science
Butte County ROP
High School Diploma -
Orland High School