Bademe Maksuti
Chicago,IL
Summary
Dedicated hospitality worker with proven skills in customer service, cash handling, and event coordination. Committed to maintaining health and safety compliance while ensuring a positive guest experience.
Overview
4
4
years of professional experience
Work History
Hospitality Worker
Lacaffe
Chicago, Illinois
01.2023 - 08.2025
- Assisted with food preparation and ensured cleanliness in dining areas to enhance guest experience.
- Operated cash register and processed customer transactions accurately.
- Supported event setup and breakdown for special occasions and meetings.
- Collaborated with team members to ensure smooth daily operations.
- Responded promptly to guest inquiries and efficiently resolved issues to maintain high service standards.
- Followed safety protocols to ensure a safe and welcoming environment.
- Served food and drinks to customers in a timely manner.
- Provided attentive customer service to foster satisfaction throughout dining experiences.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Welcomed customers to property and offered immediate assistance with needs.
- Handled alcohol service for guests over the age of 21.
- Oversaw payroll processing and balanced cash registers, maintaining financial accuracy in daily operations.
Bartender Shift Manager
Blackstone
River Grove, Illinois
03.2021 - 01.2023
- Managed bar operations during shifts, ensuring efficient service and customer satisfaction.
- Trained and supervised bartenders on cocktail preparation and customer service techniques.
- Resolved customer complaints promptly, enhancing patron relationships and satisfaction.
- Maintained inventory levels and ordered supplies to ensure smooth bar operations.
- Oversaw daily cash handling processes, maintaining accurate financial records.
- Ensured compliance with all relevant laws regarding sale and serving of alcoholic beverages.
- Ensured compliance with health and safety regulations in all bar activities.
- Oversaw slot machines and facilitated cashing out of customer winnings
Education
Diploma - Medical Assisting
Westwood College
Chicago, IL06-2009
High School Diploma -
Mather High School
Chicago, IL05-2008
Skills
- Food preparation
- Food safety
- Health and safety compliance
- Health code compliance
- Cleaning and sanitizing
- Inventory management
- Event planning
- Event coordination
- Event preparation
- Hospitality operations
- Basic accounting
- Customer transactions
- Complaint resolution
- Cash handling
- Financial reconciliation
- Process transactions
- POS systems
- Supply restocking
- Training supervision
- Staff supervising
- Time management
- Task prioritization
- Multitasking Abilities
- Adaptability and flexibility
- Problem solving
- Team collaboration
- Effective communication
- Language proficiency
- Basic accounting
- Multitasking Abilities
Languages
Albanian
Professional
Serbian
Professional
Macedonian
Professional
References
References available upon request.
Timeline
Hospitality Worker
Lacaffe
01.2023 - 08.2025
Bartender Shift Manager
Blackstone
03.2021 - 01.2023
Diploma - Medical Assisting
Westwood College
High School Diploma -
Mather High School