Cecilia Harris
4117 West Cullerton St,IL
Summary
Seeking a position that allows utilization of my exceptional customer service skills and leadership experience. Hospitality professional with record of delivering exceptional guest experiences. Adept at managing customer interactions and resolving issues to ensure satisfaction. Known for strong teamwork and adaptability in fast-paced environments. Skills include customer service, communication, and problem-solving, valued by employers in field.
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Hospitality Worker
MOIC Museum Of Ice-cream
Chicago, IL
05.2024 - Current
- Delivered exceptional customer service in fast-paced environments, ensuring guest satisfaction and loyalty.
- Managed inventory levels, optimizing storage and minimizing waste across service areas.
- Trained new staff on operational procedures and customer interaction techniques for consistent service quality.
- Implemented workflow improvements that enhanced efficiency during peak service hours.
- Resolved guest complaints promptly, maintaining positive experiences and fostering repeat business.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Greeted guests with friendly and professional acknowledgment to build rapport.
Assistant Manager
Fannie May Confections Brands, Inc.
Chicago, IL
03.2023 - Current
- I am a guest expert, and manager I oversee 13 employees I also do inventory management. I run my stores day today activities to keep it afloat. Most importantly I make every single customer that comes to our doors have the most sweet experience of all times.
- Led team in achieving operational goals through effective communication and collaboration.
- Developed training materials to enhance employee performance and adherence to company standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Coordinated promotional initiatives to increase brand visibility and customer engagement.
- Analyzed sales data to identify trends, informing strategic decisions for product placements.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Shift Manager
FERRERO INC Nutella Cafe
Chicago, IL
06.2017 - 03.2023
- Manage company's finances (tally and deposit). Investigate complaints regarding food quality, service, or accommodations. Schedule/receive food and beverage deliveries; check delivery contents to verify product quality and quantity. Perform food preparation and service tasks such as; cooking, clearing tables, and serving food and drinks when necessary. Keep all records current required by government agencies regarding sanitation and food subsidies when appropriate. Maintain Records items sold, to determine which items may be popular or unpopular. I currently am kitchen Manger have been for the past two years. I am an active member in the inventory department at the moment.
- Oversaw daily operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored staff on best practices for customer service and operational efficiency.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and minimize shortages.
- Analyzed performance metrics to identify areas for improvement and drive team accountability.
- Developed schedules for staff, optimizing labor resources based on peak business demands.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Exercised composure under pressure and in escalated customer service scenarios.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Led by example, demonstrating a strong work ethic and commitment to excellence that motivated team members to strive for their best performance.
General Manager
TAHER INC
Chicago, IL
09.2015 - 06.2017
- Directed and coordinated activities of business departments concerning production, pricing, sales, or distribution of products. Reviewed financial statements, sales and activity reports, and other performance data, to measure productivity and goal achievement to determine areas of cost reduction and program improvements. Managed staff, prepared work schedules and assigned specific duties. Determined staffing requirements, performed interviews, hired and trained new employees.
Shift Manager
COMPASS GROUP
Chicago, IL
05.2011 - 07.2015
- Performed services such as; serving, cleaning, or stocking duties in establishments, such as cafeterias or dining rooms, to facilitate customer service. Requisitioned food supplies, kitchen equipment, and appliances, based on estimates of future needs. Determined meal prices, based on calculations of ingredient prices. Took inventory of supplies and equipment. Trained new employees. Monitored use of government food commodities, to ensure that proper procedures were followed.
Education
Associates Degree - Food Management
CITY COLLEGE OF CHICAGO
Chicago, IL07.2012
Diploma - undefined
Collins High School
Chicago, IL06.1999
Skills
- EXCEL
- MICROSOFT OFFICE
- OUTLOOK
- WORD
- Front desk
- Customer service
- Restaurant experience
- Serving
- Supervising experience
- Food service management
- Food Safety
- Food Service
- Management
- Catering
- Culinary Experience
- Kitchen Management Experience
- Menu Planning
- Merchandising
- Food Preparation
- Cooking
- Labor Cost Analysis
- Restaurant Management
- Inventory Control
- Retail Sales
- Banquet Experience
- Profit & Loss
- Food preparation
- Cleaning and sanitizing
- Supply restocking
- Upselling strategies
- Guest relations
- Event planning
- Event preparation
- Tourism knowledge
- Food safety
- Teamwork and collaboration
- Problem-solving
- Time management
Certification
- Certified City of Chicago Food Manger June 2023 to June 2027
- Covid Cerfied March 2021 to June 2025
- Serv Safe Allergens March 2018 to March 2026
Additional Information
SKILLS & ABILITIES Microsoft Office Products (Word, Excel, Outlook). Excellent customer services and communication. Ambitious, Dependable and outgoing personality.
Timeline
Hospitality Worker
MOIC Museum Of Ice-cream
05.2024 - Current
Assistant Manager
Fannie May Confections Brands, Inc.
03.2023 - Current
Shift Manager
FERRERO INC Nutella Cafe
06.2017 - 03.2023
General Manager
TAHER INC
09.2015 - 06.2017
Shift Manager
COMPASS GROUP
05.2011 - 07.2015
Diploma - undefined
Collins High School
Associates Degree - Food Management
CITY COLLEGE OF CHICAGO