Patricia Bottiglia
Harrisburg,PA
Summary
Dynamic hospitality and account support professional with a proven track record at excelling in customer service and food preparation. Adept at resolving issues swiftly and enhancing guest satisfaction, while fostering strong client relationships that boost retention. Skilled in cleaning and sanitizing, with a commitment to teamwork and service excellence.
Overview
27
27
years of professional experience
Work History
Hospitality Worker
Brownstown Cafe
Middletown, PA
08.1999 - Current
- Provided exceptional customer service to enhance guest experience and satisfaction.
- Prepared and served a variety of food and beverage items efficiently.
- Maintained cleanliness and organization in dining areas and kitchen spaces.
- Resolved guest complaints promptly to ensure positive dining experiences.
- Collaborated with team members to improve workflow and service quality.
Account Support Specialist
Lifetouch National Schools
Minneapolis, MN
09.1998 - 12.2025
- Provided customer support via phone, email, and chat to resolve inquiries efficiently.
- Assisted in maintaining customer account information accurately within Salesforce and Lifetouch systems.
- Learned seasonal products and services to provide informed assistance to schools.
- Adapted quickly to new tools and software for improved service delivery.
- Implemented effective communication strategies, keeping schools informed about product and company updates.
- Worked closely with other departments to resolve any account-related issues quickly and efficiently, minimizing the impact on schools and families.
- Provided exceptional customer service, consistently exceeding schools expectations and building long-lasting relationships.
- Developed strong relationships with schools, leading to higher retention rates.
- Collaborated with sales teams to ensure seamless onboarding of new accounts, resulting in smooth transitions and satisfied customers.
Education
High School Diploma -
Central Dauphin East Senior High School
Harrisburg, PASkills
- Proficient in Microsoft Word, Office and Excel
- Excellent phone and people skills
- Food preparation
- Cleaning and sanitizing
- Supply restocking
Timeline
Hospitality Worker
Brownstown Cafe
08.1999 - Current
Account Support Specialist
Lifetouch National Schools
09.1998 - 12.2025
High School Diploma -
Central Dauphin East Senior High School
2024 Diamond Achievement Award Winner
1 of 9 recipients of the Lifetouch Diamond Achievement Award. I was 100% rebooked for all of my accounts which totaled 190 schools across Lancaster, York, Dauphin and Schuylkill Counties.