Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Timeline
Hi, I’m

Badhasa Hussein

Saint Paul,United
Badhasa Hussein

Summary

Organized and dependable Technical Support professional. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Personable and dedicated Customer Service Representative with extensive experience in the healthcare industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

6
years of professional experience

Work History

Allina Health
Coon Rapids, MN

IT Technical Support
02.2023 - Current

Job overview

  • Handled customer service issues by providing guidance or escalating for advanced support
  • Assisted customers with various types of technical issues via email, live chat, and telephone
  • Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss
  • Delivered basic support and troubleshooting such as password resets, account setup, and
  • MyChart activations
  • Properly addresses client concerns and requests
  • Enters complete and accurate messages in
  • Epic and routes to the appropriate person or department
  • Displays courtesy and sensitivity
  • Manages difficult or emotional customer situations
  • Meets commitments
  • Responds promptly to customer needs
  • Solicits customer feedback to improve service
  • Uses technical ability and experience to accommodate patients by recommending appropriate technical support and techniques when dealing with technical issues
  • Abilities to stay engaged throughout the workday via all system, EPIC, Microsoft Teams, Email; etc.

TForce Logistics
Minneapolis, MN

Independent Contractor
08.2021 - 09.2022

Job overview

  • Delivered goods and products to customer on time and in excellent condition
  • Checked in with dispatch service and updated with current location
  • Answered, scheduled and responded to reservation calls at specific times and locations.

Regions Hospital
Saint Paul, MN

Patient Care Assistant
07.2017 - 08.2019

Job overview

  • Monitored, tracked, and conveyed important patient information to staff
  • Obtained patient vital signs and reported results
  • Answered patient assistance calls, assessed needs, and offered qualified support
  • Collected and transported specimens to prepare for lab testing.

Education

Summit Academy Opportunities Industrialization Center

Service Desk Certification Service Desk Technician
02.2023

University Overview

Troubleshooting customer computer issues. Installing systems and setting up mother boards. Knowledge of PowerShell.

Saint Paul College - A Community and Technical College

Completed coursework in human body system, anatomy and physiology 1&2

Skills

  • MS Office
  • Organization and time management
  • Problem-solving
  • Active listening
  • Help Desk Support
  • Data Entry
  • Troubleshooting network issues
  • Computer hardware knowledge
  • Technical Troubleshooting
  • Attention to Detail
  • Interpersonal Skills
  • Customer Service
  • Teamwork and Collaboration
  • Multitasking and Prioritization

Accomplishments

  • Received award for customer service recognition and works well with the other team members.
Availability
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Timeline

IT Technical Support

Allina Health
02.2023 - Current

Independent Contractor

TForce Logistics
08.2021 - 09.2022

Patient Care Assistant

Regions Hospital
07.2017 - 08.2019

Summit Academy Opportunities Industrialization Center

Service Desk Certification Service Desk Technician

Saint Paul College - A Community and Technical College

Completed coursework in human body system, anatomy and physiology 1&2

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Badhasa Hussein