BADIA CURRY
Summary
Customer service professional with 15+ years of experience in logistics, mortgage servicing, telecommunications, and client support. Skilled in problem resolution, customer retention, remote support, and high-volume call environments.
Overview
26
26
years of professional experience
Work History
CS Associate, P2
Amazon Logistics
Charlotte, NC
11.2016 - Current
- Handled high-volume customer interactions via phone and chat.
- Resolved delivery, refund, and account issues.
- Maintained performance metrics in a fast-paced remote environment.
Home preservation Specialist
Wells Fargo Home Mortgage
Fort Mill, SC
03.2011 - 10.2015
- Evaluated customer financial situations and facilitated negotiations for full repayment terms.
- Managed auto-dial system to initiate proactive customer outreach aimed at identifying delinquency causes.
- Diagnosed and addressed moderate to complex issues by utilizing available resources and providing customized recommendations for optimal solutions.
Loan Service Specialist
Wells Fargo Mortgage
Fort Mill, SC
07.2006 - 03.2011
- Provided expert assistance to veteran FHA bank and Wells Fargo-owned mortgagors to ensure compliance with company and investor standards while resolving delinquent loan inquiries.
- Conducted assessments of delinquent mortgage accounts and recommended tailored strategies to assist homeowners in mitigating foreclosure threats.
Tax Preparer
Jackson Hewitt
Charlotte, NC
12.2005 - 04.2006
- Executed preparation of individual and small business tax returns with precision.
- Assisted customers in obtaining full legal refunds, enhancing satisfaction and trust in services.
Directory Assistance Operator
Metro One Telecommunications
Charlotte, NC
05.2004 - 11.2005
- Delivered local and national enhanced directory assistance to wireless customers throughout the united states.
- Offered infone customers movie listings, driving directions, hotel and restaurant reservations, and local taxi service.
- Acted as a personal assistance providing phone directories with stored memory.
Customer Service Representative
Time Warner Cable
Charlotte, NC
09.2000 - 01.2003
- Diagnosed and resolved cable equipment and network issues to ensure optimal performance.
- Supported customers in establishing new cable service accounts and resolving various billing and account-related issues.
Education
Legal Assistant/Paralegal Studies Course -
Stratford University
Skills
- Customer Service
- Problem Resolution
- Remote Support
- Call Center Operations
- Microsoft Office
- Communication Skills
- Account Management
- Multitasking
References
Available upon request.
Timeline
CS Associate, P2
Amazon Logistics
11.2016 - Current
Home preservation Specialist
Wells Fargo Home Mortgage
03.2011 - 10.2015
Loan Service Specialist
Wells Fargo Mortgage
07.2006 - 03.2011
Tax Preparer
Jackson Hewitt
12.2005 - 04.2006
Directory Assistance Operator
Metro One Telecommunications
05.2004 - 11.2005
Customer Service Representative
Time Warner Cable
09.2000 - 01.2003
Legal Assistant/Paralegal Studies Course -
Stratford University