Badiaa Oumanssour
Marrakech 26 Lot Bahja Lot Assif APP T2
Summary
Accomplished Flight Attendant offering over 7 years in domestic and 5 star international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure.
Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Flight Attendant
Qatar Airways
06.2017 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Used excellent customer service skills in addressing passengers' needs.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Flight Attendant
Ryanair
02.2016 - 04.2017
Education
Diploma in English Language And Literature - English Literature
Ibn Zohr University
Agadir City, Morocco08.2016
High School Diploma -
El Khalij
Morocco 08.2014
Skills
- Company Policy Adherence
- Adult AED and CPR
- Verbal and Written Communication
- Aviation Regulations
- Issue Resolution
- Guest Services
- Emergency Situations Management
- Conflict Resolution Techniques
- Client Support
- Hospitality Service Expertise
- Relationship Management
Certification
- Aviation safety management
- Premium service excellent program
- Induction and economy service excellence program
- Dangerous goods
- Aviation security
Languages
Arabic
Native language
French
Advanced
C1
English
Advanced
C1
Timeline
Flight Attendant
Qatar Airways
06.2017 - Current
Flight Attendant
Ryanair
02.2016 - 04.2017
Diploma in English Language And Literature - English Literature
Ibn Zohr University
High School Diploma -
El Khalij
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