Seasoned leader with 20 years of total experience, including over 18 years at Amazon, currently heading the Software Quality Assurance, Technical Program Management, and Support Engineering (both technical (DevOps) and business) teams for a large-scale organization. Expertise in driving strategic initiatives and fostering continuous improvement across these critical functions. Proven track record in leading cross-functional teams that support business operations driving billions in revenue and operational efficiency. Adept at developing strategic roadmaps, optimizing processes, and managing initiatives across multiple VP organizations. Skilled in stakeholder management, talent development, and driving innovation through AI and automation. Demonstrated ability to align technical and operational goals with broader organizational objectives, significantly contributing to Amazon's top high-value actions and customer-centric initiatives.
• Head of Quality Assurance, Technical Program Management (TPM), and DevOps for a large-scale organization, overseeing end-to-end quality assurance, technical program management, and operations across multiple product lines.
• Defined and executed a 3-year quality vision to deliver "medical grade software quality" for business-critical initiatives, significantly increasing test automation to enable faster feature delivery without compromising quality.
• Drove strategic initiatives to enhance quality processes, project management methodologies, and automation, resulting in improved efficiency and product reliability across the organization.
• Pioneered the implementation of cutting-edge project management tools and practices, boosting team productivity and project visibility organization-wide.
• Cultivated a culture of continuous improvement in quality assurance, technical program management, and DevOps practices, leading to sustained innovation and operational excellence.
• Mentored and developed high-potential team members, successfully promoting numerous QAEs, TPMs, SDETs, and managers into more senior roles, fostering a strong pipeline of technical leadership talent.
• Fostered cross-functional collaboration and knowledge sharing, resulting in streamlined processes and enhanced product quality across diverse teams and projects.
• Led the software Quality Assurance team for Amazon Fulfillment Technologies, playing a crucial role in 1)launching Amazon Prime Now - a feature providing one-hour delivery to Prime customers. and 2) Automating warehouses by integrating Kiva systems with Amazon's existing infrastructure.
• Developed innovative tools and frameworks enabling developers to efficiently write and maintain test automation, significantly reducing the time and effort required for quality assurance.
• Achieved 100% test automation coverage within a year for critical systems, dramatically improving release velocity and reliability.
• Implemented automated performance testing to identify and address bottlenecks early in the development cycle
• Introduced advanced monitoring and alerting systems to quickly identify and resolve issues in production
• Collaborated closely with development teams to foster a "quality-first" mindset, integrating QA practices earlier in the software development lifecycle and reducing defects found in later stages.
• Spearheaded project delivery and test automation initiatives, significantly improving software quality and release efficiency.
• Developed and presented a comprehensive QA strategic document to senior leadership, including VPs, resulting in approval for increased QA headcount to support growing business needs.
• Successfully hired and on boarded engineers rapidly scaling the team's capabilities and output.
• Established Standard Operating Procedures (SOPs) for patch deployments, enhancing reliability and consistency when rolling out software changes.