Manirul Haque SK
CHARLOTTE,NC
Summary
Dynamic Senior Engineering Manager with extensive expertise and specializing in solutions architecture and team leadership. Results-driven Sr Engineering Manager with expertise in OpenShift and DevOps methodologies. Proven ability to lead cross-functional teams, enhance system reliability, and deliver innovative solutions that drive business success.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Sr Engineering Manager/ IT Ops Manager
LPL Financial, through Capgemini
Fort Mill, South Carolina
04.2023 - Current
- Overseeing and monitoring individual technology leaders and their managers to provide flawless support to clients, and to maintain their business.
- Setting goals and expectations for the company and client, as well as achievements for individual managers and their teams for each quarter.
- Training, interviewing, and hiring new resources (as required) based on the SOW and contract signed between the employer and client.
- Playing the role of a technology guru with the sales team for the expansion of the account, and its growth.
- Setting up clarity around priorities and goals for the entire functional area of the account, and/or providing day-to-day leadership to various technical, professional, and/or administrative personnel engaged in a specified project or for the overall account.
- Working as a main solutions architect/technical advisor for Site Reliability Engineering/Observability engineering, measuring and monitoring progress to achieve a timely software release within defined budgetary limits and defined quality standards.
- Provided technical guidance and assistance to projects outside of regular architecture, as identified by leadership, for constant improvement in the observability of system reliability and resilience.
- Doing updated design and development of existing telemetry, and Grafana dashboard to have a clear matrix data point of all the applications deployed into a hybrid environment for higher business stakeholders.
- Identifying the log data point and alert setup for all the applications supported by the SRE team to better monitor and control the on-site reliability perspective.
- Working with different stakeholders of all other applications to onboard them under the SRE umbrella and defining a common template to deploy, maintain, monitor, and improve in the future through Grafana, Splunk, Prometheus, and Kibana.
- Improving existing automation and release management tools, along with script updates for the construction, continuous integration, and deployment of software releases.
- Researching new software development, and the best methods and techniques for managing configurations regarding a business’s existing needs.
- Managing, planning, initiating, and overseeing progressive release activities with different stakeholders so that they follow the SRE guidelines, but do not hamper the release deadline.
- Proactively identifying system anomalies, leading the root cause investigations, and then troubleshooting production incidents in real time.
- Plugged into the software release cycle, work closely with developers to ensure that software releases are well designed, planned, implemented, released, and monitored.
- Recognizing automation opportunities and working with senior engineering and testing team members to build tools and testing strategies for problem prevention, detection, and chaos testing.
- Guided teams on reliability practices through the entire software development life cycle, through activities like architecture reviews, code reviews, creating platforms and frameworks, and capacity planning.
Sr Engineering Manager/ Solution Architect
TIAA, through Capgemini
CHARLOTTE, NC
11.2017 - 03.2023
- Production Services and Architecture is mainly responsible for TIAA’s DevOps and infrastructure automation. Focusing on developing complete CI/CD pipelines for several DevOps components, and deploying services and applications into on-premises (OpenShift) and public cloud (AWS). Also, finding a better alternative to existing infrastructure components through R&D and POCs.
- Overseeing and monitoring groups of employees and their managers, and setting goals and achievements for the individual or team (mainly subordinate managers).
- Training, interviewing, and hiring new resources (as required), and coaching and support for existing employees or coaching for new employees for a client-specific interview.
- Conducting department meetings and one-on-one meetings with direct reports, and providing guidance to direct reports, typically comprising first-line managers and supervisors.
- Review the expansion of the budget for the account and requests for investment to a certain level of authority.
- Setting up clarity around priorities and goals for the entire functional area of the account, and/or providing day-to-day leadership to various technical, professional, and/or administrative personnel engaged in specified project activities.
- Designed and implemented the enterprise-level, end-to-end OpenShift (3). Onboarding pipelines (CI-Jenkins, CD-CloudBees’ Electric Flow) to support thousands of automated application onboarding into the OpenShift platform.
- Designed and implemented the enterprise-level, end-to-end AWS EKS onboarding pipeline (CI-Jenkins, CD-Electric Cloud) to support automated application onboarding into EKS and ELK, with multi-region, multi-VPC, and multi-cluster support.
- Contentious pre- and post-deployment support to TIAA app-dev teams on their onboarding into ELK, EKS, or OpenShift.
- Build a robust automated process/pipeline to deploy applications into OpenShift 4. x by integrating Helm, Istio, RabbitMQ, Redis, and Conjure as part of the OpenShift 4.4 upgrade.
- Automating the application onboarding and application deployment configuration process through submitting the Marketplace form, Ansible, and Helm. Automated image vulnerability scanning and integration via Twistlock scans, certificate maintenance, and automated updates to the cluster via Venafi.
- Integrating Kubescape into the TIAA platform for risk analysis, security compliance, RBAC visualization, and image vulnerability scanning.
- Build an enterprise-level custom secret management tool using AWS Secrets Manager, Lambda, S3 bucket, and AWS Gateway, using Terraform to manage all AWS resource configuration and deployment.
- Building automated, highly scalable, consistent, repeatable containerized infrastructure using a high degree of automation, using Docker containers, orchestration through Kubernetes, OpenShift, server auto-configuration through Ansible playbook and tower, and test coverage through Sonar and SeaLights.
- Implementing custom monitoring dashboards through Grafana and Splunk, and alerts by integrating Splunk with a wide variety of legacy data resources, and commercial security tools.
- End-to-end integration, deployment into OpenShift, and testing of the Chatbot (bot-kit) into TIAA to replace the ServiceNow general-purpose ticket and user queries.
- Providing ongoing improvement of methods, practices, and guidelines as per industry standards by researching new techniques, methods, tools, and technologies, and introducing them to follow application implementation to high standards, bug-free, and consistent throughout environments.
- Creating proposals for new developments and enhancement projects, and migrating existing projects and platforms to make them flexible, cost-effective, reliable, scalable, high-performance, and secure.
Senior Application Engineer (DevOps)
Nike, through Cognizant
Beaverton, Oregon
07.2015 - 10.2017
- This team was responsible for building Nike’s new core search engine using Spring Boot microservices, and deploying it on the AWS platform.
- End-to-end designing and developing enterprise-level core search engine 'Content Discovery' and recommendation search, and it’s all RESTful microservices (Java Spring Boot microservices) using Elasticsearch.
- Implemented the Elasticsearch data backup and recovery services using Lambda. S3, CloudWatch, and scripting.
- Introducing custom-built, user-friendly filter syntax by analyzing RQL, FIQL, and OData technologies, and implementing them into the 'Search' application.
- Collect the latest technologies and tools, research, and develop POCs on them, identify their usability and effectiveness as per the application's needs, and introduce them to the company.
- Analysis, knowledge gathering, and using the implementation logic of Ribbon, Eureka, to route and discover services into a cloud platform, and Hystrix as a circuit breaker.
- Configuring the Jenkins pipeline for auto-deployment through continuous integration (JAR build, AMI creation, integration test, contract test, performance test, deployment in the test environment, and then into production).
- Implementing custom monitoring dashboards and alerts by integrating Splunk with a wide variety of legacy data resources and commercial security tools.
- Integrating CloudWatch, New Relic, and PagerDuty into auto-deployment processes to check servers’ performance, CPU utilization, disk usage, and application errors.
- Introduced Cobertura, JaCoCo, Fortify, PMD, Findbugs, and Check Style into the auto-deployment pipeline to follow application implementation standards to a level that is bug-free.
- Implemented a custom monitoring dashboard and alerts through Splunk, CloudWatch, New Relic, and PagerDuty into auto-deployment processes.
- Automating backups of Elastic clusters’ data using a Lambda function and the Elastic snapshot API to transfer data into an S3 bucket, and setting up the lifecycle policies to back up the data from the AWS S3 bucket.
- As per API guidelines and microservices' design, I defined and documented all individual microservice contracts through a markdown file (API.md).
- Implemented a custom exception handler through the spindle, JWT token authentication model, and JSON schema validator.
- Implemented integration, contract, and performance tests (using Gatling scripts) to validate microservice implementation as per the contract written in a markdown file.
- Actively involved in the code reviews and defining the best practices of the code review process.
Desktop and mobile automation architect
Nike, through Cognizant
Beaverton, Oregon
05.2012 - 06.2015
- This team was responsible for building an automated test framework (One Nike Test Framework) and automated test script building for Nike’s product launch, go-to-market, order capture, and Endeca search.
- Analyze and design the automation framework system, and provide a better solution to the client. Also, to find the scope of automation where a lot of manual effort can be saved.
- Walk through the business requirements and the functionalities with project senior management, the business analyst, and the senior developer, and document them to design a script and framework, if needed.
- Provide ongoing improvement of methods, practices, and guidelines. Keeps knowledge and expertise current, and remains up to date with current practices by researching new techniques, processes, tools, and technologies.
- Analyze, design, develop, and debug Selenium Java code to automate the functional requirements of applications to satisfy the requirements for one or more user areas.
- Leading the framework and script implementation work done by offshore and on-site resources.
- Design and develop Selenium Java scripts to address areas such as the database and software functional scenarios on different pages of the application to ensure the product is bug-free across the various environments of Nike.
- Generate the script execution results and report them to the Nike senior management team, with all the different matrix data.
- Execution of the automation script as per the master execution plans on different builds across the different environments, and defect log, tracking defects through resolution, revalidating the fixes, integration, functional, regression scenarios validation, and UAT support.
- Report and track system defects through JIRA/HPQC, where output and/or behavior do not meet expected results. Perform re-validation upon the delivery of the fix.
Production Support Team Lead
Nike, through Cognizant
Beaverton, Oregon
03.2011 - 04.2012
- Giving production support to internal and user-facing applications of Nike. During this time, I was leading a team to support 45+ applications day in and Day out. There was bug fixing and small enhancement work was also involved.
- Supervising the regular production support on-site for all the applications.
- Creating daily reports and weekly presentations on support and enhancement activities for the client’s higher management.
- Collaboration between Nike subject matter experts and offshore people for enhancement work.
- Managing and reviewing offshore day-to-day enhancement work and production monitoring tasks.
- Requirement gathering, analysis, planning, designing, monitoring onsite and offshore work, and getting it done before the deadline.
- Creating proposals for new developments and enhancement projects.
- Ticket management and creating statistics for ticket and time reporting.
Onsite QA Lead
Loblaw, through Cognizant
Mississauga, CA
01.2010 - 03.2011
- I was appointed to lead a testing team to test Loblaw's different warehouse management systems. Starting with the test strategy, test case, test data preparation, defect log, and reporting. Also, coordination between the on-site and offshore teams was a main part of the task.
- Reviewed the SRS, MOD documents, and Master Test Plan to determine the testing requirements, and developed test objectives, test cases, and test scripts for the assigned work products to ensure compliance with the functional requirements.
- I analyzed the test data requirements and examined the test bed database using PL/SQL Developer. Created varied test data to support the testing strategy.
- Walk through the test cases and the master test plan with the team members before execution, coordinate with other team members, business analysts, and developers, and document actual test results.
- Executed test cases as per the Master Test execution plans, logged defects, tracked defects through resolution, retested fixes, and performed integration, functional, regression, and system integration testing, while supporting UAT.
- Performed complex FLOW data analyses for warehouse operations and supply chain logistics.
- Created end-to-end testing for finance requirements, and verified and validated the results in BICPEPS, NDW ORACLE, WIN, and POSTBILL.
- Reported and tracked system defects where the output and/or behavior do not meet expected results. Perform a re-test upon the delivery of the fix.
- Provided ongoing improvement of test methods, practices, and guidelines. Keeps knowledge and expertise current, and remains up to date with current testing practices by researching test techniques, methods, and tools.
Tech Lead
Brinker International & Staples
Kolkata, West Bengal, India
08.2006 - 01.2010
- Design, development, and post-production support for the client’s business requirements. During this time frame, I completed different projects for clients.
- Analyzing business requirements, providing feedback to clients, and holding conference meetings with clients as necessary.
- Developing the technical design and architecture for the system solutions, and preparing detailed specifications documents.
- Creating a detailed design of the service components, database components, and UI layer.
- Performed coding and enhancement for most of the modules of the application.
- Investigation and resolution of critical system or coding problems when others are stuck.
- Providing systems and integration test requirements to the testing team.
- Providing support during UAT, production deployment, and post-production.
- Project completed in Staples Account: Data Protection service in Payment Card Industry (PCI-DPS), Buy Online Ship-To Store (BOSS), Web Collage – Template Integration, Cheetah Mail Email Subscription, Staples.ca website home page redesign, Staples.ca website SKU page redesign, department page widget.
- Project completed in Brinker Account: Restaurant Ticker Application, Delphi Crystal Report for OTB, Employee Reimbursement Form, Brinker Discussion Forum, Sales Tax for Brinker International, Vendor Net Application, Brinker Family Fund Request Form, Chili’s Website Redesign (years 2007 and 2008), Diversity Website Design, Reason for Difference popup in SSPL.
Education
Bachelor of Technology - Electrical, Electronics And Communications Engineering
West Bengal University Of Technology
West Bangal07-2006
Skills
- OpenShift
- Solutions architecture
- Release management
- Infrastructure automation
- DevOps methodologies
- Cloud engineering
- Stakeholder engagement
- Team leadership
- Project coordination
- Process improvement
- Problem solving
- Effective communication
- Cross-functional collaboration
- Technical mentoring
- Technology integration
- Requirements analysis
- Vendor sourcing
- Compliance
- Stakeholder management
- System architecture
- Training and mentoring
- Technical leadership
- Team building
- Forward-thinking mindset
- Software development lifecycle
- Customer focus
- Continuous integration
- Proposal creation
- Innovation management
- Project oversight
- Cross-functional team management
- Software design
- Mentoring and coaching
- Decision-making skills
- Prioritization
- Design evaluations
- Design optimization
- Performance testing
- Quality control implementation
- Project management
- Stakeholder communication
- Coaching and mentoring
- Architecture
- Quality assurance controls
- Engineering design
- Recruiting
- Adaptability
- Multitasking capacity
- Client relations
- Docker
- Kubernetes
- Terraform
- Ansible
- Core Java
- Spring boot
- Spring MVC
- Splunk
- New Relic
- Dynatrace
- Grafana
- Prometheus
- Kibana
- PostgreSQL
- Oracle 10g
- CouchDB
- MongoDB
- CloudBees Jenkins
- TeamCity
- Electric Flow
- Gitlab
- Python
- Gradle
- Maven
- Twistlock
- Protractor
- CyberArc’s Conjure
- Locust
- Kubescape
- Kitchen
- Vagrant
- Virtual Box
- Server Spec
- Inspec
- Rspec
- Awspec
- Sealights
- Sealion
- Containerized selenium Grid
- Angular JS
- Jax-RS
- Hystrix
- Ribbon
- Eureka
- RQL
- FIQL
- ODATA
- JWT Authentication
- Elastic Search
- Easy mock
- Mockito
- Power Mockito
- JaCoCo
- Cobertura
- Fortify
- PMD
- Findbugs
- Check Style
- SonarQube
- Swagger
- Selenium
- Cucumber
- TestNG
- JUnit
- Appium
- Geb
- Spock
- VBScript
- JavaScript
- HTML
- CSS
- XSLT
- XML
- JSON
- SQL 2005
- Chatbot
- Blazemeter
- Visual Basic 2006
- C#
- ASPNET
- ASP 30
- AWS cloud computing
- Grafana monitoring
- Site reliability engineering
- Change management
- Strategic planning
- Business development
- Problem-solving abilities
- Quality assurance
Professional Achievement Certificates
- Above and Beyond, 3
- AWS Certified Solutions Architect, Associate
- Certified Kubernetes Application Developer, CKAD
Profile Summary - Summary
- Total of 19+ years of versatile and resourceful technology expertise in retail, hospitality, insurance, and financial domains with vast knowledge in private and public cloud platforms (AWS), DevOps, CI-CD, Containerization, orchestration using OpenShift, and Kubernetes. Elastic Search (ELK)
- Design, architect, and implement LaaS, PaaS, and SaaS. APIs and Applications design and development using Java, Python, and .Net.
- Mobile and Desktop test automation, Warehouse Management System, online shopping store applications & web-based applications, web page design, point of sale application, Delphi crystal report, and pre, and post-production support.
- More than 14+ years of direct client-facing onsite experience. Within which have 5+ years of managing the whole infrastructure and DevOps area from the company’s account perspective.
- Managing and architecting the solution for all stages of enterprise-level software implementations using technical stacks like Core Java, Spring Boot Microservice, and Python.
- Near about 5+ years of experience as a senior Application Engineer (DevOps)/Architect and has hands-on experience with the latest technology and tools to architect, design, and implement enterprise-level end-to-end DevOps infrastructure, test automation framework, container structure test, microservices, Lambda functions, search Engine using Elastic search(ELK),
- Automated building and deployment (CI & CD), Alert and Monitoring through Splunk, New Relic, Cloud Watch, Prometheus, Grafana, Telemetry. Building a secret management tool using AWS Secret Manager, Lambda, API Gateway, Route 53, ELB, SNS, SQS, and deploying through Terraform.
- Closely 5+ years of experience as an SDET Test Architect for TDD, and BDD Framework using Core Java, Selenium, and Cucumber. Appium, Xcode, Geb, Spock, and Selenium script for desktop and touch-driven devices.
- Building enterprise-level Docker Containerized Selenium Grid, Extensive knowledge in building virtual environments for test or development teams using Kitchen, Vagrant, and VirtualBox.
- Has experience in designing and developing LaaS, PaaS, and SaaS services.
- Experienced in continuous integration through Jenkins (Cloud Bees), and continuous deployment through Electric Cloud (Cloud Bees). Configure and provision through Ansible and Terraform. automated build systems like- Maven and Gradle. Experience on AWS Services like- (S3, Lambda, Red Hat OpenShift, ECR, EKS, Cloud Watch, Cloud Trail, Elastic Search (ELK), EC2, VPC, ELB, RDS, IAM, Route 53, API gateway, Secret Manager, SQS, SNS, DynamoDB, Elastic Disaster Recovery).
- Experience with SQL (Oracle, MySQL, PostgreSQL) and NoSQL (Dynamo DB, Couch DB, Mongo DB).
- Hands-on experience with version control systems Like SVN, Git, GitLab, Bitbucket, and project management tools Like HPQC and JIRA. IDEs like Eclipse, IntelliJ.
- Excellent understanding of SDLC and STLC, and played all sorts of roles in Waterfall and agile (Scrum) model systems.
Area Of Expertise
- Out of box thinker so have quick Troubleshooting & Problem-solving ability.
- Wide and strong experience in a variety of technologies and tools.
- Exhibits an information-based decision-making mindset, and strong analytical and technical capabilities in solving complex problems.
- Processes oriented that help to work in multi tread/task situation for leading and managing.
- Did work and managed each phase of SDLC and STLC.
Languages
English
Professional
Hindi
Professional
Bengali
Professional
Certification
AWS Certified Solutions Architect – Associate
Accomplishments
Three times awarded as “Above and Beyond” by companies.
References
References available upon request.
Timeline
Sr Engineering Manager/ IT Ops Manager
LPL Financial, through Capgemini
04.2023 - Current
Sr Engineering Manager/ Solution Architect
TIAA, through Capgemini
11.2017 - 03.2023
Senior Application Engineer (DevOps)
Nike, through Cognizant
07.2015 - 10.2017
Desktop and mobile automation architect
Nike, through Cognizant
05.2012 - 06.2015
Production Support Team Lead
Nike, through Cognizant
03.2011 - 04.2012
Onsite QA Lead
Loblaw, through Cognizant
01.2010 - 03.2011
Tech Lead
Brinker International & Staples
08.2006 - 01.2010
Bachelor of Technology - Electrical, Electronics And Communications Engineering
West Bengal University Of Technology