Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Presentations
Research
References
Timeline
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Jackie Quill

Charlotte,NC

Summary

Well-qualified support professional with positive and friendly demeanor. Strong attention to detail, effective communication skills and solid history of tackling diverse and challenging requirements. Well-versed in [Area of expertise] and working in 24/7 uptime environment.

Overview

9
9
years of professional experience

Work History

Premium Support Analyst

Esri
01.2023 - Current
  • Improved customer satisfaction by promptly addressing and resolving support issues.
  • Streamlined support processes for increased efficiency and faster issue resolution.
  • Reduced downtime with proactive monitoring and troubleshooting of critical systems.
  • Collaborated with cross-functional teams to implement solutions that enhanced system performance.

ArcGIS Online Support Analyst

Esri
06.2021 - 01.2023
  • Increased efficiency by streamlining data analysis processes and implementing automation tools.
  • Identified trends and patterns in large datasets, leading to actionable insights for business growth.
  • Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.

Teaching Assistant

University of North Carolina at Charlotte
08.2020 - 05.2021
  • Assistant teaching the subjects: Pace and Compass, GPS Navigation, Forestry Inventory, and Ecology
  • Grade weekly assignments and provide feedback
  • Travel to field sites with students where we work hands-on with field equipment.

Biological Technician

University of Florida
08.2018 - 08.2019
  • Responsible for offshore sampling and laboratory processing of marine invertebrates to study the impact of dredging off the coast of Cape Canaveral
  • Sampling primarily included benthic trawling and benthic grabs
  • Obtained skills in the use of dichotomous keys to identify marine invertebrates.

Animal Training Intern

Marineland Dolphin Adventure
02.2018 - 05.2018
  • Prepared diet and played supportive role in daily husbandry for 15 Atlantic Bottlenose dolphins
  • Learned the basics of operant conditioning through lecture series and observational learning
  • Presented educational programs for guests.

Server

Oceanic in Wilmington, NC
08.2016 - 11.2017
  • Waiting tables while giving excellent customer service.

Instructor

UNCW Marine Quest
05.2017 - 08.2017
  • Planned teaching materials in multiple environments to provide youth with opportunities to explore, discover and value our marine habitats.

Camp Counselor

Fort Mill YMCA
06.2015 - 08.2015
  • Oversaw all aspects of day camp program including parent communication, daily schedule, equipment, supervision of campers and staff.

Education

Master of Science - Earth Sciences

University of North Carolina At Charlotte
05.2021

Graduate Certificate - Geographic Information & Technology

University of North Carolina At Charlotte
05.2021

Bachelor of Science - Marine Biology

University of North Carolina At Wilmington
12.2017

Skills

  • ArcGIS Suite (ArcMap, ArcGIS Pro, ArcGIS Online, ArcGIS Enterprise)
  • Microsoft Office 365 Suite (Word, Excel, PowerPoint, Outlook, OneNote)
  • Effective and Proactive Communication
  • Analytical and Critical Thinking
  • Efficient Troubleshooting
  • Time Management Skills
  • Cross-Collaborative Teamwork
  • Complex Problem Solving

Affiliations

  • ArcGIS Improvement Task Force (2022)
  • PSS Improvement Task Force (2023)
  • PSS Teambuilding Task Force (2023)

Accomplishments

  • Mastering Emotional Intelligence (2022)
  • 7 Habits of Highly Effective People (2022)
  • ArcGIS Developer Subscription SME Training (2023)
  • ArcGIS Enterprise Supplemental (2023)

Presentations

  • Oral Presentation, The Effect of Stream Restoration on Macroinvertebrate Communities Across Urban Development and Historically Agricultural Land-Uses Changes, NC Water Resources Research Institute (WRRI), 03/2021
  • Oral Presentation, Whole-Watershed Urban Restoration Effects on Macroinvertebrate Biomass Across Changes in Land-Use, The National Stream Restoration Conference, 08/2020, My abstract was accepted to be presented at this conference, however; due to COVID-19 the conference was postponed to August 2021.
  • Poster Presentation, The Impact of Whole-Watershed Urban Stream Restoration on Macroinvertebrate Communities, NC Water Resources Research Institute (WRRI), 03/2020, My abstract was accepted to be presented at this conference, however; due to COVID-19 the conference was cancelled.

Research

  • Research Assistant, University of North Carolina at Charlotte, 2019, Present, Dr. Sandra Clinton, Reedy Creek Restoration Project, Researched the impacts of urban stream restoration on macroinvertebrate communities at the whole-scale watershed level
  • Direct Independent Research, University of North Carolina at Wilmington, 2017, Dr. Jessie Jarvis, Identified seagrass species cleaned biological samples Processed samples for CHN analysis Prepped for total suspended solids analysis
  • Project Volunteer, University of North Carolina at Wilmington, 2017, Troy Alphin, Processed samples and gained in lab experience to study coastal habitats food web structure through population and community approaches.
  • Study Abroad, Murdoch University in Perth, Australia, 06/2017, Paul Hollick, Contributed to a one-week research expedition in Ningaloo Reef studying the abundance and distribution of giant clams utilizing quadrat and transect research techniques. Studied tropical coral reef ecology.

References

  • Dr. Sandra Clinton, Research Assistant Professor, Geography and Earth Sciences, University of North Carolina at Charlotte, 9201 University City Blvd., Charlotte, NC, 28223, 704.687.2092, sclinto1@uncc.edu
  • Dr. Don Behringer, Associate Professor, Fisheries and Aquatic Sciences, University of Florida, Gainesville, FL, 32611, 352.273.3634, behringer@ufl.edu

Timeline

Premium Support Analyst

Esri
01.2023 - Current

ArcGIS Online Support Analyst

Esri
06.2021 - 01.2023

Teaching Assistant

University of North Carolina at Charlotte
08.2020 - 05.2021

Biological Technician

University of Florida
08.2018 - 08.2019

Animal Training Intern

Marineland Dolphin Adventure
02.2018 - 05.2018

Instructor

UNCW Marine Quest
05.2017 - 08.2017

Server

Oceanic in Wilmington, NC
08.2016 - 11.2017

Camp Counselor

Fort Mill YMCA
06.2015 - 08.2015

Master of Science - Earth Sciences

University of North Carolina At Charlotte

Graduate Certificate - Geographic Information & Technology

University of North Carolina At Charlotte

Bachelor of Science - Marine Biology

University of North Carolina At Wilmington
Jackie Quill