Merdan Zomov
LITTLE ROCK,Arkansas
Summary
IT and technology professional with a Master of Science in Computer Science, a bachelor's degree in Electrical Engineering, and experience in IT support, network troubleshooting, software applications, and technology education. Skilled in diagnosing technical problems, supporting computer systems, documenting issues, and explaining technical concepts to users. Experienced in Windows environments, networking fundamentals, Microsoft 365, Python, and cybersecurity concepts. Combines hands-on IT support experience with an electrical engineering background and a strong interest in supporting reliable technology operations in the energy industry. Seeking an IT Analyst opportunity at Entergy.
Overview
15
15
years of professional experience
Work History
Educator & Network Support Specialist
Lisa Academy
Little rock, Arkansas
07.2022 - Current
- Provide technical support for computers, software, and classroom technology.
- Troubleshoot network connectivity and computer-related issues.
- Assist with maintaining reliable access to organization technology systems.
- Help resolve technical problems affecting daily organization operations.
- Document technical issues and communicate solutions to users.
Educator / IT Technical Support Specialist
HPS
Bryan, Texas
09.2020 - 07.2022
- Taught computer concepts and software skills to students at HPS.
IT Support Specialist /Network and Security Administrator
HPS
El Paso, Texas
09.2015 - 12.2017
- Provided technical support for computer hardware, software, operating systems, and network connectivity.
- Troubleshot computer and network issues to help restore normal operations.
- Assisted with operating system updates, software patches, and routine system maintenance.
- Supported network and security-related troubleshooting activities.
- Responded to technical support requests and documented issues and resolutions.
- Assisted with technology inventory and maintained technical documentation.
- Helped staff resolve computer-related problems and use technology effectively.
Electrical Maintenance / Repair
Ashgabatenergo
Ashgabat
08.2011 - 05.2012
- Helped repair electrical faults and address electrical damage affecting city electricity services.
- Assisted with identifying electrical problems and supporting repair activities.
- Applied technical problem-solving skills to electrical maintenance and troubleshooting.
- Supported efforts to restore electrical service following equipment or distribution problems.
Education
Master of Science - Computer Science
North American University
Houston, TX08-2019
Master of Arts - Education
New Mexico State University
Las Cruces, NM05-2016
Bachelor of Science - Electrical Engineering
Engineering Institude of Turkmenistan
Turkmenistan05-2010
Skills
- IT Support and Technical Troubleshooting
- Hardware and Software Problem Resolution
- Networking Knowledge: TCP/IP, DNS, DHCP, LAN/WAN
- Windows Operating Systems and Software Updates
- Active Directory and Windows Server Fundamentals
- Incident Documentation and Support Requests
- Microsoft 365 and Google Workspace Tools
- Cybersecurity Fundamentals and Security Awareness
- Python, JavaScript, HTML, and CSS
- Electrical Engineering and Technical Problem-Solving
- Technical Documentation and User Communication
- Application and Systems Support
Timeline
Educator & Network Support Specialist
Lisa Academy
07.2022 - Current
Educator / IT Technical Support Specialist
HPS
09.2020 - 07.2022
IT Support Specialist /Network and Security Administrator
HPS
09.2015 - 12.2017
Electrical Maintenance / Repair
Ashgabatenergo
08.2011 - 05.2012
Master of Science - Computer Science
North American University
Master of Arts - Education
New Mexico State University
Bachelor of Science - Electrical Engineering
Engineering Institude of Turkmenistan