Summary
Overview
Work History
Education
Skills
Certification
Profile Skills
Accomplishments
Languages
Timeline
Generic

BAHAA HATOUM

Beirut

Summary

Experienced business and systems analyst with [Number] years of IT experience with emphasis in [Area of expertise]. Demonstrated strengths include process analysis, technical troubleshooting, project leadership and communication skills. Detail-oriented Systems Analyst with [Number] years of experience diagnosing computer system inefficiencies and devising innovative solutions. Established authority on swift identification of IT deficiencies and accurate reporting to senior personnel for improvement. Team-oriented professional with inherently collaborative approach to project completion. Systems Analyst with over [Number] years of experience. Success using technical expertise to drive business goals and metrics.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Systems Analyst

OMT - Western Union
02.2024 - Current
  • Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
  • Collaborated with cross-functional teams to develop innovative solutions for business challenges.
  • Initiated process improvement initiatives that led to cost savings while maintaining high-quality output standards.
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Implemented strategic IT initiatives, contributing to overall company growth and success.
  • Trained new hires on company-specific software tools, ensuring seamless integration into the team''s workflow.
  • Developed customized software applications for diverse clients, resulting in increased customer satisfaction.
  • Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
  • Managed multiple projects simultaneously, consistently meeting deadlines and budget constraints.
  • Conducted regular system audits to ensure compliance with security protocols and best practices.
  • Led a team of developers in the successful completion of large-scale projects, fostering a positive work environment.

Systems And Networking Administrator

OMT - Western Union
11.2021 - 01.2024
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Implemented data-driven decision-making processes, leading to more informed business choices.
  • Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
  • Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
  • Reduced overhead costs through careful budget management and resource allocation.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Computerized office activities, maintained customer communications, and tracked records through delivery.
  • Collected, validated, and distributed information to employees.
  • Entered and maintained departmental records in company database.
  • Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
  • Generated reports to suggest corrective actions and process improvements.
  • Coordinated with human resources department to handle payroll and personnel databases.
  • Managed company schedule to coordinate calendar and arrange travel.
  • Leveraged bookkeeping software and automated processes to reduce errors.
  • Drove marketing initiatives to increase brand recognition, facilitate promotion and boost revenue.
  • Maintained personnel records and updated internal databases to support document management.
  • Targeted new customers to grow geographic reach and increase revenue.
  • Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
  • Networked with industry professionals to exchange best practice knowledge and stay abreast of latest developments.
  • Completed forms and reports to facilitate admission, transfer or discharge.
  • Troubleshot employee concerns and recommended corrective actions to resolve issues.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Systems and Networking Intern

OMT - Western Union
06.2021 - 11.2021
  • Developed clear documentation for various networking components; facilitated efficient management and troubleshooting efforts.
  • Conducted regular maintenance tasks, preventing potential issues and promoting system stability.
  • Contributed to the development of comprehensive disaster recovery plans, minimizing downtime during unforeseen events.
  • Assisted in the design of new network infrastructure, leading to improved efficiency and reliability.
  • Documented processes and procedures, streamlining future projects for increased productivity.
  • Utilized diagnostic tools effectively; diagnosed root causes of network problems swiftly—ensuring minimal disruption to operations.
  • Enhanced network performance by troubleshooting and resolving connectivity issues.
  • Provided technical support for end-users, addressing their networking needs and improving overall satisfaction.
  • Supported the implementation of new hardware devices, optimizing network capacity and speed.
  • Participated in training sessions to expand knowledge and stay current with industry trends.
  • Assisted in the creation of user accounts and permissions, maintaining security protocols within the organization.
  • Reported progress updates to supervisors consistently; maintained open lines of communication regarding ongoing tasks.

Intern - System Department

IDM
07.2018 - 09.2018
  • Creating scripts (batch files) to ease out work
  • Solving customers problems using cPanel and Plesk interfaces
  • Synologies switches and server's configuration and performing extensive research.

Administrative Assistant

Antonine University
02.2016 - 05.2016
  • Completed data entry tasks in the University's Library
  • Participated in the university's open doors as usher.

Education

Master's in Computer Communication and Networking Engineering -

Antonine University

Lebanese Baccalaureate - Life Science Official

Hammana Official High School
01.2015

Skills

  • End-user support
  • Data Modeling
  • Business Intelligence
  • Performance Tuning
  • Information Security
  • System Upgrades
  • IT Infrastructure
  • Professionalism
  • Adaptability
  • Relationship Building
  • Problem-Solving
  • Excellent Communication
  • Multitasking Abilities

Certification

  • University of Michigan, Coursera, Dec 2020, Programming for Everybody (Getting Started with Python), Using Python to Access Web Data, Python Data Structures, Using Databases with Python, Capstone: Retrieving, Processing, and Visualizing Data with Python
  • Guided Project, Coursera, Dec 2020, Computer Vision - Object Detection with OpenCV and Python, Image Processing with Python
  • Cisco Networking Academy, Dec 2016-Dec2019, CCNA1, CCNA2, CCNA3, CCNA

Profile Skills

Proficient in Windows servers, Kernel drivers and modules, Micro-controller knowledge, Microprocessor knowledge, Oracle database knowledge, Basic Azure DevOps concepts, PHP, PL/SQL, Python, SQL, C/C++, Java, VHDL, HTML & XML, English (fluent), French (fluent), Arabic (native)

Accomplishments

  • Awarded with the [name of award] for contributions to [name of project].
  • Led upgrade projects to improve [name of system] performance by [number]%.
  • Promoted to [Job Title] in [Number] months.
  • Made recommendations to increase ROI of technological expenditures by $[number].
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Languages

Arabic
Native language
English
Advanced
C1
French
Intermediate
B1

Timeline

Systems Analyst

OMT - Western Union
02.2024 - Current

Systems And Networking Administrator

OMT - Western Union
11.2021 - 01.2024

Systems and Networking Intern

OMT - Western Union
06.2021 - 11.2021

Intern - System Department

IDM
07.2018 - 09.2018

Administrative Assistant

Antonine University
02.2016 - 05.2016

Master's in Computer Communication and Networking Engineering -

Antonine University

Lebanese Baccalaureate - Life Science Official

Hammana Official High School

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BAHAA HATOUM