BAHAREH ZAREEI

• Oversaw 100 employees while enduring on-time and within budget completion of project
• Collaborated with field personal to address and solve onsite issues as needed
• Prepared and presented detailed statues, risk and resource report to management
• Identified and communicated close communication gap to complete project and maximized productively for future projects
• Identified issues, analyzed information and provided solutions to problems
• Used Microsoft Word and other software tools to create documents and other communications
• Kept projects on schedule by managing deadlines and adjusting workflows

• Register patients, enter patient demographics insurance information, and carry insurance verification and authorization
• Engaged in meetings regarding needs of Health provider and patients
• Communicated with internal and external customers regarding patient access to needed information etc
• Entered diagnosis code into Epic Supported portal administration and resolved errors for encounters
• Managed and coordinated Nurse Practitioners schedule for Pre-Op
• Also, obtained referrals, verified coverage, and scheduled patients promptly prior to their procedure
• Monitored and tracked encounters from data entries to validate information, and insured encounters are complete for appropriate capture of work loaded.
• * Handled 250 calls per day to address customer inquiries and concerns

• Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns
• Spearheaded market research to identify branding opportunities, cement strategies and sustain loyal customer base
• Ranked in top 10% of sales in customer satisfaction rating
• Worked with customers to understand needs and provide excellent service
• Conducted research, gathered information from multiple sources and presented results
• Identified issues, analyzed information and provided solutions to problems

• Responsible for 14 residents with dementia
• Planned, coordinated and implemented activities to address needs of participants with varying abilities
• Helped residents build and maintain interpersonal relationships, social skills, mental abilities and confidence
• Provided clear instruction to activity and program participants to deliver fun and maintain safety
• Trained staff members on conducting events and following safety procedures
• Promoted exceptional quality of life for residents by innovating, organizing and conducting entertaining and stimulating activities

Elected time to take a leave from the workforce for school

• Helped clients plan for and fund retirements using mutual funds and other options to manage, customize and diversify portfolio.
• Promoted financial products by maintaining excellent service offering knowledge.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
• Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
• Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
• Assisted with staff training and coaching to ensure 100% customer service at all times. Conducted meetings aimed at increasing sales, staff motivating and partnership.