Bahati Msonda

Kenmore

Summary

Experienced Direct Support Professional with over 12 years at Alpha Supported Living supporting adults with developmental and intellectual disabilities. Strong leadership, communication, and organizational skills with previous management experience supervising teams and coordinating operations. Knowledgeable in person-centered care, staff training, documentation, scheduling support, and maintaining safe, structured environments. CPR and First Aid certified. Dedicated to promoting dignity, independence, and quality of life for participants. Seeking to contribute as Program Coordinator supporting supervisors, staff, and participants.

Overview

years of professional experience

1997

years of post-secondary education

Certification

Work History

Nanny / Childcare Provider

Private Care

Bothell

01.2015 - Current

Provide nurturing and attentive care to children in safe environments
Support routines, emotional development, and structured activities
Maintain communication with parents regarding care needs
Supervised daily activities and routines for children in a safe environment.
Planned and organized educational and recreational activities tailored to children's interests.
Communicated effectively with parents regarding children's development and needs.
Maintained a clean and organized play area to promote a healthy space.
Developed positive relationships with children, fostering trust and emotional support.
Managed schedules for outings, ensuring timely transportation and safety protocols.
Implemented behavioral strategies to guide positive interactions among siblings and peers.
Performed light housekeeping duties related to childcare such as laundry or meal preparation.
Created an atmosphere of trust between myself and both the family and the kids I cared for.
Transported children to school, extracurricular activities, and appointments when needed.
Assisted children with daily activities, such as dressing, bathing, and feeding.
Tended to children's general needs while providing supervision for safety in day-to-day activities.
Engaged children in age-appropriate activities to encourage intellectual and motor skills development.
Maintained discipline in accordance with parents' instructions while being sensitive to each child’s individual needs.
Communicated regularly with families regarding daily events and any concerns that may arise.
Created nurturing, safe environments to promote emotional, social, and intellectual growth.
Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
Provided a safe environment for the children through supervision and guidance of their activities.
Cooked nutritious meals to promote healthy diet and nutrition.
Read stories aloud to the children and engaged them in creative play activities.
Encouraged safe, positive behavior by redirecting children to take positive action.
Regulated children's schedules to balance rest, learning, and play.
Interacted positively with children to promote mental and emotional development.
Planned age-appropriate activities to help foster physical, mental, and emotional development.
Participated in hands-on learning activities with children incorporating art.
Taught children how to complete basic crafts such as paintings, drawings and decorations.
Updated detailed records for each child with information such as daily observations, meals served and medications administered.

Direct Support Professional

Alpha Supported Living

Bothell

08.2012 - Current

Provide direct care support to adults with developmental and intellectual disabilities
Support participants with activities of daily living while promoting independence
Follow Individual Instruction and Support Plans (IISP)
Maintain accurate daily documentation and incident reports
Communicate effectively with supervisors and team members regarding participant needs
Train and support new staff on care routines and best practices
Assist with staff coverage coordination when needed
Support participants with community activities and life skills
Assist with maintaining safe and clean living environments
Observe participant progress and report concerns to supervisor
Supported individuals with daily living activities and personal care needs.
Assisted clients in developing and maintaining life skills and independence.
Coordinated recreational activities to promote social interaction and engagement.
Documented client progress and behavior in daily reports and logs.
Implemented individualized support strategies based on client assessments.
Fostered a positive environment to enhance client well-being and comfort.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
Maintained clean and well-organized environment for client happiness and safety.
Followed care plan and directions to administer medications.
Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Documented current patient information to update vital signs, behaviors, and eating habits.

Store Manager

Fossil

Seattle

04.2001 - 09.2009

Promoted from Sales Associate to Third Key then Store Manager
Supervised staff and coordinated daily operations
Managed scheduling and team support
Trained and mentored employees
Maintained organization and administrative duties
Led team as Store Manager for 5 years until store closure
Led and trained staff to enhance product knowledge and service skills.
Oversaw inventory management to maintain optimal stock levels and product displays.
Implemented visual merchandising strategies to align with brand standards.
Developed and maintained strong customer relationships through effective communication.
Analyzed sales data to identify trends and adjust store strategies accordingly.
Coordinated promotional events to increase foot traffic and brand awareness.
Resolved customer inquiries and complaints to foster a positive shopping environment.
Recruited, trained and supervised new employees.
Conducted daily store operations, including opening and closing procedures and cash handling.
Managed inventory tracking and physical inventory counts to minimize loss.
Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Created weekly work schedules for store personnel.
Updated and maintained store signage and displays.
Prepared monthly reports on sales figures, expenses, profits.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Ensured compliance with safety regulations and company policies.
Maintained accurate records of employee performance reviews.
Evaluated store performance and incorporated feedback to implement improvement plans.
Developed strategies to maximize sales and profitability.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Reviewed customer feedback to make operational improvements and promote satisfaction.
Updated POS system with new products and promotional offers.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

Education

Chichiri Secondary School

Blantyre

Skills

Staff coordination
Scheduling support
Training
Mentoring
Person-centered care
Documentation review
Reporting
Participant support
Supervision
Strong communication

Team collaboration
Problem solving
Decision making
Organization
Time management
Client dignity support
Independence support
Knowledge of care routines
Safety practices
Experience with developmental disabilities