Bahiyah Graham
Austell,GA
Summary
Customer service professional with 17 years of experience across multiple industries, including 4 years in sales and insurance advisory. Guide clients through complex insurance options, manage enrollments, and maintain service quality. Train and manage teams to optimize processes, resolve inquiries, and improve customer satisfaction.
Overview
7
7
years of professional experience
Work History
REMOTE LICENSED HEALTH AGENT
Everise Inc
Fort Lee, New Jersey
09.2026 - Current
- Educated clients on Medicare options, identifying tailored plan needs to enhance satisfaction.
- Coordinated enrollment into plan benefits with insurance companies and marketplace, streamlining the process for clients.
- Built strong client relationships, guiding them through enrollment steps to ensure a smooth transition.
- Meet sales goals consistently and track progress.
- Stay current on CMS rules and regulations to support compliance.
REMOTE CARRIER ASSOCIATE BENEFIT ADVISOR
eHealth Inc
Santa Clara, California
06.2025 - 10.2025
- Facilitated client decision-making on health insurance options through informative phone-based sales calls, ensuring tailored solutions.
- Assisted Medicare beneficiaries in selecting appropriate health insurance coverage, enhancing their understanding of options available.
- Worked as a licensed health insurance agent with major national and regional carriers.
- Executed special assignment to align with team objectives, contributing to overall project success.
REMOTE ENROLLMENT REPRESENTATIVE 1 LTE
Humana Inc
Louisville, Kentucky
10.2024 - 01.2025
- Accurate review and processing of incomplete Medicare enrollment applications supported compliance with CMS guidelines and protection of coverage status.
- Thorough research across internal and external resources resolved missing and invalid information for complete records.
- Utilized CRM Lightning, MACESS, Mentor, Spidar, MARx, AE, and CI to ensure effective case management.
- Crafted clear correspondence to members and agents via email and the EMME lettering system, enhancing communication clarity.
- Collaborated with internal departments to ensure accurate work routing and maintain processing accuracy.
Customer Experience Coordinator
Marshalls The TJX Companies Inc
Smyrna, Georgia
05.2024 - 10.2024
- High customer service ratings reflected effective leadership of retail sales associates.
- Maintained consistent front-end oversight to enhance overall customer experience.
- Engaged actively with customers to create a more enjoyable shopping experience.
- Prompt customer support came from close partnership with retail staff.
- Faster inquiry resolution and stronger satisfaction came from regular process review and workflow updates.
- Coordinated register coverage during peak hours and organized break scheduling.
- Register and loyalty program training prepared front-end associates for accurate customer support.
- Strong new-hire training supported smooth team onboarding.
- Clean, organized front-end and store conditions supported daily operations.
Administrative Assistant
Just Bling It
Decatur, GA
03.2020 - 12.2023
- Assisted Just Bling It customers with order status updates and appointment scheduling to enhance service experience.
- Set appointments and meetings to support smooth daily operations.
- Responded to incoming phone calls to assist customers with inquiries.
- Greeted customers upon arrival to ensure a welcoming environment.
- Sorted financial records and kept filing system organized.
- Handled occasional order pickups and deliveries.
Education
Certificate - Insurance
RS Thomas Training Associates Inc
Atlanta, GA07-2025
Associate of Applied Science - Marketing Management
Gwinnett Technical College
Lawrenceville, GA05-2012
Bachelor of Science - Social Work
Capella University
Minneapolis, MN11-2026
Some College (No Degree) - Medical Billing & Coding
DeVry University
Illiopolis, ILSkills
- Insurance enrollment
- Claims processing
- Compliance monitoring
- Regulatory adherence
- HIPAA regulations compliance
- Reviewing benefits
- Health insurance sales
- Client relationship building
- Client engagement
- Customer service
- Team onboarding
- Task organization
- Task prioritization
- Attention to detail
- Communication skills
- Team collaboration
- Multitasking
- Time management
- Strategic decision-making
- Adherence to guidelines
- Healthcare
- Insurance sales tactics
Timeline
REMOTE LICENSED HEALTH AGENT
Everise Inc
09.2026 - Current
REMOTE CARRIER ASSOCIATE BENEFIT ADVISOR
eHealth Inc
06.2025 - 10.2025
REMOTE ENROLLMENT REPRESENTATIVE 1 LTE
Humana Inc
10.2024 - 01.2025
Customer Experience Coordinator
Marshalls The TJX Companies Inc
05.2024 - 10.2024
Administrative Assistant
Just Bling It
03.2020 - 12.2023
Certificate - Insurance
RS Thomas Training Associates Inc
Associate of Applied Science - Marketing Management
Gwinnett Technical College
Bachelor of Science - Social Work
Capella University
Some College (No Degree) - Medical Billing & Coding
DeVry University