Karla García Lorenzo
Modesto CA
Summary
Dynamic Community Health Worker with a proven track record , excelling in patient assessment and care coordination.
Bilingual communicator.
Knowledgeable CHW with robust background in community health initiatives. Skilled at developing and implementing health education programs that promote wellness and prevent disease within diverse populations. Demonstrated ability to build strong relationships and effectively communicate health information to community members.
Experienced with community outreach and public health education, providing vital support to improve community well-being. Utilizes strong communication and interpersonal skills to engage and educate diverse populations. Knowledge of local healthcare resources and systems ensures comprehensive and accessible health services for all community members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Health Worker
Sparrow Health Care
Oakland, CA
08.2025 - 04.2026
- Conducted community outreach to promote health education and resources.
- Collaborated with multidisciplinary teams to develop client-centered care plans.
- Assisted clients in navigating healthcare systems and accessing services effectively.
- Monitored patient progress and reported outcomes to healthcare providers consistently.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
Health Navigator
Roots Community (Santa Rita Jail)
Pleasanton , United States
11.2023 - 08.2024
- Assessed patient eligibility for various insurance programs and helped them apply when necessary.
- Connected patients with additional support systems such as social workers or mental health professionals.
- Coordinated referrals to appropriate specialists or community programs as needed.
- Collaborated with multidisciplinary teams to provide comprehensive care for clients.
- Developed care plans to ensure that all medical needs were met in a timely manner.
- Attended regular meetings with staff members to discuss ongoing cases and develop new strategies for providing patient care.
- Documented patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
- Developed appropriate community resources such as mental health services, substance abuse, treatment and housing.
Client Services Coordinator
Roots Community Health
Oakland , United States
08.2022 - 11.2023
- Coordinated training sessions for new employees on proper handling of customer service tasks.
- Maintained a database of current clients' contact information.
- Ensured that all customer service standards were met at all times.
- Developed and maintained accurate client records in electronic health systems.
- Trained new staff on operational procedures and client interaction protocols.
- Implemented new processes to increase operational efficiency in the coordination of client services.
Client Services Specialist
Roots Community Health
Oakland , CA
12.2021 - 08.2022
- Conducted follow-up calls to ensure that customers were satisfied with the resolution of their issue.
- Developed strong relationships with clients by providing excellent customer service and support.
- Provided exceptional customer service to clients, responding promptly and accurately to inquiries.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
Education
High School Diploma -
Livermore High School
Livermore06.2019
Skills
- Patient assessment
- Insurance enrollment
- Care coordination
- Referral management
- Community resources
- Client relationship management
- Data documentation
- Effective communication
- Teamwork and collaboration
- Multitasking
- Organizational skills
- Bilingual communication
- HIPAA guidelines
- Schedule management
- Organized and detail oriented
- Motivational interviewing
- Medi-cal enrollment
Languages
Spanish
Native Speaker
Certification
Community Health Worker - May 2023
Timeline
Community Health Worker
Sparrow Health Care
08.2025 - 04.2026
Health Navigator
Roots Community (Santa Rita Jail)
11.2023 - 08.2024
Client Services Coordinator
Roots Community Health
08.2022 - 11.2023
Client Services Specialist
Roots Community Health
12.2021 - 08.2022
High School Diploma -
Livermore High School